Global Communications Ops Manager

Heidi Health
Sydney, Melbourne
Workplace: HybridFull timeFunction: Communications, PR & CommunityExperience: 5-8 yearsSkills: ["Systems thinking","Organizational skills","Editorial judgment","Communication","Prioritization"]

Own the operating rhythm for the Communications team—building cadences, trackers, and reporting so messaging stays consistent across internal and external stakeholders. Oversee comms intake to release, ensuring outputs meet regulatory and brand standards with strong editorial judgment. Manage capacity and external partner frameworks, connect comms with brand/field/product marketing, and use systems and metrics to iterate as Heidi scales.

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Heidi Health
Heidi Health
2 days ago

Global Communications Ops Manager

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Last checked: 6 hours agoStatus: Live

Job Summary

Own the operating rhythm for the Communications team—building cadences, trackers, and reporting so messaging stays consistent across internal and external stakeholders. Oversee comms intake to release, ensuring outputs meet regulatory and brand standards with strong editorial judgment. Manage capacity and external partner frameworks, connect comms with brand/field/product marketing, and use systems and metrics to iterate as Heidi scales.
Location: Sydney, Melbourne
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community

Key Responsibilities

  • •Own end-to-end communications operations: build cadences, trackers, meeting rhythms, and alignment rituals; keep daily work, review cycles, and deadlines moving.
  • •Ensure anything published under Heidi’s name meets regulatory and brand standards through to release, applying strong editorial judgment and writing craft.
  • •Manage capacity by deciding what should wait when priorities collide, maintaining clarity across stakeholders.
  • •Provide oversight for PR agency, vendor, and partner budgets and delivery frameworks.
  • •Connect comms with brand, field, and product marketing by coordinating cross-company projects and translating commercial/clinical updates into actionable comms plans.

Pay and Benefits

Perks:Learning BudgetWellness StipendHome OfficePaid LeaveEquityRemote Work

Key Requirements

  • •5–8 years’ experience in business operations, communications strategy, or consulting in a fast-scaling tech environment.
  • •Ability to structure scalable systems for ambiguous operational challenges and keep workflows running end-to-end.
  • •Comfort using data to validate efficiency of communication channels and programs.
  • •Experience partnering with executive leadership, founders, and cross-border teams.
  • •Proven experience managing external partners (e.g., PR agencies, freelance writers, media contacts).
Experience:5-8 yearsScaleupTech
Skills:Systems thinkingOrganizational skillsEditorial judgmentCommunicationPrioritization
Tech Stack:LinearNotion

Company Brief

Heidi Health
Builds an AI medical scribe and clinical productivity platform that automates documentation, form-filling, and task management to expand clinician capacity across hospitals, GP clinics and specialist services worldwide.
Industry: HealthTech
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: Melbourne, Australia
Founded: 2019
Glassdoor
Glassdoor: 4.7
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