Allianz

1 month ago

Customer Service Travel Helpdesk

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Join Allianz Partners as a Customer Service Consultant in our Travel Helpdesk in Brisbane. You will manage inbound/outbound calls, resolve travel-related inquiries, maintain accurate records, and support customers with empathetic, solution-oriented service. The role offers structured training, career progression, and a pathway in a global organisation.

Location: Brisbane

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Deliver exceptional customer service across phone-based interactions
•Understand customer needs and provide timely, accurate resolutions
•Promote customer satisfaction and retention
•Handle complex enquiries and complaints, escalating where required
•Provide clear and consistent information on products, services, and entitlements

Pay and Benefits

Perks:Structured Training

Key Requirements

•Year 12 completion (or equivalent)
•Certificate III/IV in Telecommunications (advantageous)
•Strong commitment to ongoing learning and development

Experience:Customer serviceTravel insurance

Education:High School

Skills:CommunicationEmpathyInterpersonal skillsProblem-solvingTeamwork

Languages:English

Tech Stack:Microsoft OfficeOutlookWordExcelTyping

Company Brief

Allianz

Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn

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Allianz

1 month ago

Customer Service Travel Helpdesk

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Brisbane

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Deliver exceptional customer service across phone-based interactions
•Understand customer needs and provide timely, accurate resolutions
•Promote customer satisfaction and retention
•Handle complex enquiries and complaints, escalating where required
•Provide clear and consistent information on products, services, and entitlements

Pay and Benefits

Perks:Structured Training

Key Requirements

•Year 12 completion (or equivalent)
•Certificate III/IV in Telecommunications (advantageous)
•Strong commitment to ongoing learning and development

Experience:Customer serviceTravel insurance

Education:High School

Skills:CommunicationEmpathyInterpersonal skillsProblem-solvingTeamwork

Languages:English

Tech Stack:Microsoft OfficeOutlookWordExcelTyping

Company Brief

Allianz

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn