First Horizon

2 months ago

IT Systems Engineer III (Client Platforms Support)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Troubleshoot and resolve client-impacting incidents and tickets across backend systems and applications, working with call center and development teams. Perform incident management and root-cause analysis, improve monitoring and alerting coverage, and help drive cross-functional bridge calls for major incidents. Document defects and findings for upcoming Agile work, analyze logs for research/testing/validation, and continuously update support toolsets and processes to reduce MTTR.

Location: Memphis

Workplace: Onsite

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Seniority: Mid level

Key Responsibilities

•Pursue assigned incidents/tickets to resolution across backend systems and applications, prioritizing client-impacting issues.
•Collaborate with associates, internal clients, and Client Platforms product owners to identify defects and improve stability and customer value.
•Work with Call Center support to identify trending client issues and improve responsiveness within established SLA.
•Collaborate with Client Platforms development teams to understand upcoming Agile sprint work and potential customer impact.
•Perform root-cause analysis, improve monitoring/alerts, and document findings to mitigate future production incidents.

Pay and Benefits

Perks:Health InsuranceDentalVisionHsa401kMaternity LeaveParental Leave

Key Requirements

•Bachelor’s degree (4-year college) and 5+ years of relevant experience, or equivalent education/experience.
•Experience in incident management and problem solving.
•Strong communications skills and the ability to collaborate with associates and clients.
•Ability to operate independently and manage multiple priorities in a dynamic environment.
•Administration fundamentals of UNIX and Windows systems.

Experience:5+ years

Education:Bachelor's

Skills:CommunicationAdaptabilityCollaborationIndependent workProblem-solving

Tech Stack:Microsoft Office SuiteExcelWordPowerPointOutlookServiceNowSalesforceUNIXWindowsCloud platformsContainersSQLSplunkSOAP XMLAPI toolsSingle Sign-On (SSO)JenkinsBitbucketLucid ChartsAtlassian Jira

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

First Horizon

Provides commercial and consumer banking services, wealth management, and treasury solutions through First Horizon Bank. Serves individuals, businesses, and institutions across the southeastern United States with lending, deposits, and financial advisory products.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Memphis, United States

Founded: 1864

Website LinkedIn

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First Horizon

2 months ago

IT Systems Engineer III (Client Platforms Support)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Memphis

Workplace: Onsite

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Seniority: Mid level

Key Responsibilities

•Pursue assigned incidents/tickets to resolution across backend systems and applications, prioritizing client-impacting issues.
•Collaborate with associates, internal clients, and Client Platforms product owners to identify defects and improve stability and customer value.
•Work with Call Center support to identify trending client issues and improve responsiveness within established SLA.
•Collaborate with Client Platforms development teams to understand upcoming Agile sprint work and potential customer impact.
•Perform root-cause analysis, improve monitoring/alerts, and document findings to mitigate future production incidents.

Pay and Benefits

Perks:Health InsuranceDentalVisionHsa401kMaternity LeaveParental Leave

Key Requirements

•Bachelor’s degree (4-year college) and 5+ years of relevant experience, or equivalent education/experience.
•Experience in incident management and problem solving.
•Strong communications skills and the ability to collaborate with associates and clients.
•Ability to operate independently and manage multiple priorities in a dynamic environment.
•Administration fundamentals of UNIX and Windows systems.

Experience:5+ years

Education:Bachelor's

Skills:CommunicationAdaptabilityCollaborationIndependent workProblem-solving

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

First Horizon

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Memphis, United States

Founded: 1864

Website LinkedIn