Credit Control Specialist

Canon
United Kingdom
Workplace: HybridFull timeGBP 32,992+Function: Banking, Lending & CreditSkills: ["Communication","Customer service","Relationship management","Proactive problem solving","Organisational skills","Time management","Attention to detail","Analytical thinking","Independent working","Team collaboration","Administration","Inclusiveness","Professionalism","Decision-making"]

Manage a portfolio of customer accounts in the Retained Team to support collection of outstanding receivables. Contact customers by phone and email about overdue invoices, payment commitments, deductions, and disputes; reconcile account balances and resolve discrepancies. Investigate and escalate disputes per SLAs, initiate dunning, place/release credit holds, and partner with internal teams to manage payment terms and credit limits. Produce aged debt and collection activity reports and improve processes to protect cash flow.

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FursaFursa
Canon
Canon
3 days ago

Credit Control Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Manage a portfolio of customer accounts in the Retained Team to support collection of outstanding receivables. Contact customers by phone and email about overdue invoices, payment commitments, deductions, and disputes; reconcile account balances and resolve discrepancies. Investigate and escalate disputes per SLAs, initiate dunning, place/release credit holds, and partner with internal teams to manage payment terms and credit limits. Produce aged debt and collection activity reports and improve processes to protect cash flow.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time
Job Function: Banking, Lending & Credit

Key Responsibilities

  • •Manage collection of outstanding receivables for an assigned customer portfolio (Retained Team).
  • •Maintain regular contact with customers regarding overdue invoices, payment commitments, deductions, and disputes.
  • •Reconcile customer Accounts Payable balances with Canon’s Accounts Receivable records and resolve discrepancies.
  • •Investigate, manage, and resolve customer account queries and disputes with internal teams and external stakeholders; escalate unresolved disputes per SLAs.
  • •Initiate dunning, place/release credit holds, collaborate on payment terms and credit limits, and produce regular reports on aged debt and collection activities.

Pay and Benefits

Salary: GBP 32,992
Perks:Paid LeavePension

Key Requirements

  • •Excellent verbal and written communication skills.
  • •Strong customer service and relationship management skills.
  • •Strong organisational and time-management skills with the ability to manage multiple priorities and deadlines.
  • •Strong analytical and decision-making skills with excellent attention to detail and accuracy.
  • •Intermediate to Advanced Microsoft Excel skills and confidence handling customer queries, account investigations, and dispute resolution.
Skills:CommunicationCustomer serviceRelationship managementProactive problem solvingOrganisational skillsTime managementAttention to detailAnalytical thinkingIndependent workingTeam collaborationAdministrationInclusivenessProfessionalismDecision-making
Tech Stack:Microsoft Excel

Company Brief

Canon
Global technology company manufacturing imaging and optical products including cameras, camcorders, printers, scanners, and medical and industrial equipment, serving consumers, businesses, and healthcare markets worldwide.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tokyo, Japan
Founded: 1937
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn