Ciena

2 days ago

Customer Success Advocate: Tech Touch Centralization

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Drive customer outcomes by proactively identifying goals, aligning Ciena services to customer needs, and helping retain and grow recurring revenue while reducing churn. Serve as a trusted advisor for a book of business, guide the customer journey through onboarding and deployment milestones, and uncover upsell/cross-sell opportunities. Conduct operational reviews, monitor customer health, use analytics to influence adoption, and ensure timely renewals with complete documentation and internal knowledge sharing.

Location: Brazil, Argentina, Mexico

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Proactively identify customer goals and drive desired business outcomes to retain and grow accounts while reducing churn.
•Align Ciena services to customer needs; conduct customer operational and business reviews at an appropriate cadence to highlight achievements and surface improvement opportunities.
•Establish trusted-advisor relationships and shepherd the customer journey across hand-offs, touchpoints, and milestones (e.g., onboarding, managed services deployment, new product implementation, network growth, escalations).
•Identify and drive upsell and cross-sell opportunities across your book of business.
•Monitor customer health indicators, ensure on-time renewals and complete documentation of customer interactions and escalations, and influence adoption using metrics and data analytics.

Key Requirements

•5+ years in the technology industry in a customer success role.
•Bachelor’s degree in Business, Engineering, Marketing, or Communications (or relevant work experience).
•Excellent presentation, communication, and conflict resolution skills.
•Strong analytical skills, including translating data into actionable insights and understanding value drivers/KPIs in recurring revenue models.
•Technologically savvy; able to be client-facing and highly responsive, organized, and autonomous.

Experience:5+ yearsTechnology industryCustomer successRecurring revenue

Education:Bachelor's

Skills:CommunicationConflict resolutionProblem-solvingPresentation skillsCustomer focus

Tech Stack:Microsoft WordOffice suiteMyCiena PortalPortalCommunity

Company Brief

Ciena

Provides networking systems, software, and services that enable service providers, cloud operators, and enterprises to deliver high-capacity connectivity and adaptive network solutions worldwide.

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Hanover, United States

Founded: 1992

Glassdoor: 3.8

Website LinkedIn

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Ciena

2 days ago

Customer Success Advocate: Tech Touch Centralization

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Brazil, Argentina, Mexico

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Proactively identify customer goals and drive desired business outcomes to retain and grow accounts while reducing churn.
•Align Ciena services to customer needs; conduct customer operational and business reviews at an appropriate cadence to highlight achievements and surface improvement opportunities.
•Establish trusted-advisor relationships and shepherd the customer journey across hand-offs, touchpoints, and milestones (e.g., onboarding, managed services deployment, new product implementation, network growth, escalations).
•Identify and drive upsell and cross-sell opportunities across your book of business.
•Monitor customer health indicators, ensure on-time renewals and complete documentation of customer interactions and escalations, and influence adoption using metrics and data analytics.

Key Requirements

•5+ years in the technology industry in a customer success role.
•Bachelor’s degree in Business, Engineering, Marketing, or Communications (or relevant work experience).
•Excellent presentation, communication, and conflict resolution skills.
•Strong analytical skills, including translating data into actionable insights and understanding value drivers/KPIs in recurring revenue models.
•Technologically savvy; able to be client-facing and highly responsive, organized, and autonomous.

Experience:5+ yearsTechnology industryCustomer successRecurring revenue

Education:Bachelor's

Skills:CommunicationConflict resolutionProblem-solvingPresentation skillsCustomer focus

Tech Stack:Microsoft WordOffice suiteMyCiena PortalPortalCommunity

Company Brief

Ciena

Provides networking systems, software, and services that enable service providers, cloud operators, and enterprises to deliver high-capacity connectivity and adaptive network solutions worldwide.

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Hanover, United States

Founded: 1992

Glassdoor: 3.8

Website LinkedIn