Manager Business Management

HSBC
Hyderabad
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 5-10 yearsEducation: bachelorsSkills: ["Relationship management","Collaboration","Influencing","Communication","Planning"]

Lead business management activities across HSBC Shared Services and Value Streams, partnering with stakeholders to deliver service performance reporting, customer sentiment outcomes, and executive-ready governance packs. Coordinate inputs with data owners and approvers, drive alignment of metrics/OKRs for CX experiments, and partner with Data & Analytics to automate reporting and strengthen governance. Improve how operational data is visualized while setting measurable operations goals and producing senior dashboards.

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FursaFursa
HSBC
HSBC
18 hours ago

Manager Business Management

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Lead business management activities across HSBC Shared Services and Value Streams, partnering with stakeholders to deliver service performance reporting, customer sentiment outcomes, and executive-ready governance packs. Coordinate inputs with data owners and approvers, drive alignment of metrics/OKRs for CX experiments, and partner with Data & Analytics to automate reporting and strengthen governance. Improve how operational data is visualized while setting measurable operations goals and producing senior dashboards.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Partner with Shared Services and Value Streams to support performance/service oversight, supplier management, and workforce strategy and experience.
  • •Deliver weekly service performance reporting with strong quality control for senior stakeholders, including narrative fit and timely accuracy.
  • •Coordinate with data feed owners and approvers to gather inputs, challenge commentary, and secure fast clarifications for governance needs.
  • •Prepare executive consumption packs (including CIB/HCIB and Entity COOs) and build an end-to-end understanding of value stream services and customer outcomes.
  • •Drive reporting automation and governance improvements with Data & Analytics, including customer sentiment reporting and CX experiment support.

Key Requirements

  • •Graduate in any discipline (Commerce preferred) with 5–10 years’ experience in business management.
  • •Strong understanding of HSBC structures, processes, and Group objectives.
  • •Excellent relationship management, collaboration, and influencing skills across a globally distributed matrix.
  • •Excellent written and verbal communication, able to tailor messages for different audiences and senior stakeholders.
  • •High proficiency in Excel, PowerPoint, and SharePoint (Power BI advantage) with strong planning, organisation, and deadline management.
Experience:5-10 years
Education:Bachelor's
Skills:Relationship managementCollaborationInfluencingCommunicationPlanning
Tech Stack:ExcelPowerPointSharePointPower BIMS Office

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn