Safety Program Manager (Trust Building), TikTok Platform Responsibility

TikTok
Singapore
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Skills: ["Storytelling","Cross-functional collaboration","Stakeholder management","Strategic communication","Crisis response"]

Own TikTok’s product safety narrative system by building a communication tiering mechanism for proactive trust baseline, major launch alignment, and thematic deep-dives. Partner with cross-functional PR/GR/Legal stakeholders to translate complex product logic into human-centric regulator- and media-facing communications. Coach PMs on narrative construction, maintain the team’s living safety philosophy document, and serve as the strategic product-side POC during high-stakes inquiries and crisis response.

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FursaFursa
TikTok
TikTok
1 month ago

Safety Program Manager (Trust Building), TikTok Platform Responsibility

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Last checked: 3 hours agoStatus: Live

Job Summary

Own TikTok’s product safety narrative system by building a communication tiering mechanism for proactive trust baseline, major launch alignment, and thematic deep-dives. Partner with cross-functional PR/GR/Legal stakeholders to translate complex product logic into human-centric regulator- and media-facing communications. Coach PMs on narrative construction, maintain the team’s living safety philosophy document, and serve as the strategic product-side POC during high-stakes inquiries and crisis response.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Build and run a communication tiering mechanism with proactive trust baseline cadence, major launch alignment, and thematic deep-dive references.
  • •Drive cross-functional pre-launch alignment with PR/GR/Legal by defining risks and setting communication prerequisites (Help Center articles, FAQs).
  • •Shift the team from reactive fact-collecting to proactive proposition-setting on safety philosophy narratives, supported by product facts.
  • •Translate complex product mechanics into human-centric communications for press and policy audiences; keep a living safety design philosophy document aligned to product decisions.
  • •Serve as strategic product-side single point of contact for PR/GR/Legal during required communications, inquiries, and crisis response; coach PMs on narrative construction and stakeholder communication.

Key Requirements

  • •Proven experience in Trust & Safety, Policy Communications, Public Affairs, or Product Marketing within a social media platform.
  • •Demonstrated ability to translate highly technical product logic into persuasive, human-centric narratives; writing samples required.
  • •Depth in at least one safety & compliance vertical (e.g., Minor Safety, Content Integrity, AI Safety) and fluency with a major global safety regulatory regime (e.g., UK OSA/OFCOM, EU DSA, US state-level regimes).
  • •Track record of driving cross-functional initiatives (Product, Comms, GR, Legal) without direct authority.
  • •Fluency in written and spoken Chinese to manage stakeholders in the Chinese market.
Skills:StorytellingCross-functional collaborationStakeholder managementStrategic communicationCrisis response
Languages:Chinese

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn