Customer Value Architect

Mixpanel
Bengaluru
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3-5 yearsSkills: ["Stakeholder management","Judgment","Relationship building","Enablement","Problem solving"]

Drive customer value realization for a portfolio of existing Mixpanel customers from onboarding through renewal-ready handoff. Partner with Delivery Engineers to ensure time-to-value, build measurable success plans, run customer enablement (dashboards, funnel analysis, retention modeling), and lead QBRs using adoption and health signals. Serve as the trusted technical stakeholder by leveraging fluency in event taxonomy, data models, and Mixpanel AI adoption—while identifying churn risks and value-linked saves.

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FursaFursa
Mixpanel
Mixpanel
2 days ago

Customer Value Architect

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Drive customer value realization for a portfolio of existing Mixpanel customers from onboarding through renewal-ready handoff. Partner with Delivery Engineers to ensure time-to-value, build measurable success plans, run customer enablement (dashboards, funnel analysis, retention modeling), and lead QBRs using adoption and health signals. Serve as the trusted technical stakeholder by leveraging fluency in event taxonomy, data models, and Mixpanel AI adoption—while identifying churn risks and value-linked saves.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own onboarding outcomes and time-to-value by taking handoff from the Account Executive and partnering with the Delivery Engineer to drive first realized value.
  • •Develop and execute account success plans by mapping business objectives to use cases and setting measurable baselines.
  • •Lead customer enablement and training across dashboard design, funnel analysis, and retention modeling to deepen product adoption.
  • •Monitor usage and account health signals, run business reviews (including QBRs), and quantify value delivered against baseline while supporting executive engagement.
  • •Detect churn and health risks early, root-cause issues, drive value-linked saves, and route technical requests to the appropriate engineering partners.

Pay and Benefits

Perks:Health InsuranceDentalVisionWellness Stipend401kParental LeaveVolunteer TimePaid Leave

Key Requirements

  • •3–5 years of experience in customer success, account management, or consulting for B2B SaaS accounts.
  • •Comfort working directly with data—reading dashboards, reasoning about event taxonomy, and speaking credibly with customer technical teams.
  • •Experience managing relationships across stakeholders, from day-to-day practitioners to business executives.
  • •Track record of building and running structured adoption or success plans tied to measurable outcomes.
  • •Hands-on experience with AI or agentic tooling beyond casual use, including MCP-based workflows and LLM copilots (or similar).
Experience:3-5 yearsB2B SaaSProduct analyticsCustomer Data Platforms (CDP)Martech
Skills:Stakeholder managementJudgmentRelationship buildingEnablementProblem solving
Languages:English
Tech Stack:Data dashboardsEvent taxonomyRetention modelingFunnel analysisMixpanel AIMixpanel AgentModel Context Protocol (MCP)LLM copilotsAgentic tooling

Company Brief

Mixpanel
Provides a product analytics and user-behavior platform that helps companies measure engagement, retention, and conversions. Mixpanel delivers event-based analytics, funnels, cohorts, and customizable reports to inform product decisions and optimize user experiences.
Industry: Data Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn