Bilingual Customer Service Specialist I CT

Sutherland
Bogotá
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer focus","Problem-solving","Attention to detail","Confidentiality","Multitasking"]

Provide friendly, efficient, and accurate customer support for an auto finance collections program, using phone, chat, and email. Own customer issues from intake through resolution, escalating when needed while meeting performance goals. Accurately document interactions and keep customer information updated, handling sensitive information with confidentiality. Work in an environment focused on strong English communication and reliable, detail-oriented service.

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FursaFursa
Sutherland
Sutherland
1 day ago

Bilingual Customer Service Specialist I CT

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Last checked: 12 minutes agoStatus: Live

Job Summary

Provide friendly, efficient, and accurate customer support for an auto finance collections program, using phone, chat, and email. Own customer issues from intake through resolution, escalating when needed while meeting performance goals. Accurately document interactions and keep customer information updated, handling sensitive information with confidentiality. Work in an environment focused on strong English communication and reliable, detail-oriented service.
Location: Bogotá
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Support customers via phone, chat, or email while meeting performance goals.
  • •Own customer issues through to resolution and escalate when needed.
  • •Document interactions accurately and keep customer information updated.
  • •Handle sensitive customer information with confidentiality and care.

Key Requirements

  • •B2+ English communication skills.
  • •High school diploma or equivalent.
  • •Ability to multitask and navigate multiple systems efficiently.
  • •Customer-focused mindset with strong problem-solving abilities.
  • •Attention to detail and accuracy when handling customer data; basic computer skills (CRM tools, email, spreadsheets).
Education:High School
Skills:Customer focusProblem-solvingAttention to detailConfidentialityMultitasking
Languages:English
Tech Stack:CRMEmailSpreadsheetsPhoneChat

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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