SMB Account Manager

HP
Vancouver
Full timeUSD 60,480 - 80,000 annuallyFunction: Customer Success & Account ManagementExperience: 6-8 yearsEducation: high_schoolSkills: ["Effective communication","Results orientation","Learning agility","Customer centricity"]

Engage with SMB customers to sell HP products, services, and solutions while nurturing long-term client relationships. Handle incoming and complex inquiries, deliver multi-product/service solutions, manage key accounts, and drive growth through consultative selling and prospecting. Work with cross-functional teams to optimize the sales process, analyze performance metrics to improve outcomes, and help train and coach lower-level representatives.

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FursaFursa
HP
HP
2 days ago

SMB Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Engage with SMB customers to sell HP products, services, and solutions while nurturing long-term client relationships. Handle incoming and complex inquiries, deliver multi-product/service solutions, manage key accounts, and drive growth through consultative selling and prospecting. Work with cross-functional teams to optimize the sales process, analyze performance metrics to improve outcomes, and help train and coach lower-level representatives.
Location: Vancouver
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Handle customer request calls and effectively sell products, services, and solutions to the installed customer base.
  • •Address complex customer inquiries by proposing multi-product/service, integrated solutions that meet customer needs.
  • •Manage key accounts by nurturing relationships, identifying growth opportunities, and aligning offerings with client objectives.
  • •Collaborate with cross-functional teams to optimize the sales process and ensure an effective customer experience.
  • •Analyze sales performance metrics to identify trends and improvement opportunities; contribute to sales strategy and train/coach representatives.

Pay and Benefits

Salary: USD 60,480 - 80,000 annually
Perks:Health InsuranceDentalVisionLife InsurancePaid LeaveParental LeaveDisability InsuranceFlexible Spending

Key Requirements

  • •High school diploma/GED or higher secondary education (or commensurate work experience) with demonstrated competence.
  • •Typically 6-8 years of related experience, preferably in inside sales or tele sales, or a related field.
  • •Strong consultative selling and sales techniques, including cold calling, outbound calls, and telemarketing.
  • •Experience with customer relationship management and selling to an installed customer base.
  • •Proven ability to navigate complex negotiations and high-value sales opportunities.
Experience:6-8 years
Education:High School
Skills:Effective communicationResults orientationLearning agilityCustomer centricity
Certifications:Certified Inside Sales Professional (CISP)
Tech Stack:Salesforce

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn