Senior Account Manager - Partnerships

Verse Medical
New York
Workplace: HybridFull timeUSD 117,250 - 135,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Relationship-building","Negotiation","Organization","Judgment"]

Own the end-to-end commercial relationship with key DME supplier partners, responsible for partnership terms, SLAs, partner onboarding, and day-to-day accountability to keep orders flowing. Negotiate new and renewed partnership terms, train partners on obligations and the Verse platform, monitor SLA and service-quality dashboards, and resolve partner issues with cross-functional teams. Coach strong performance and exit underperforming partners when needed.

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FursaFursa
Verse Medical
Verse Medical
5 days ago

Senior Account Manager - Partnerships

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Own the end-to-end commercial relationship with key DME supplier partners, responsible for partnership terms, SLAs, partner onboarding, and day-to-day accountability to keep orders flowing. Negotiate new and renewed partnership terms, train partners on obligations and the Verse platform, monitor SLA and service-quality dashboards, and resolve partner issues with cross-functional teams. Coach strong performance and exit underperforming partners when needed.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own a portfolio of Verse partners, including onboarding/training on partnership obligations, processes, and the platform.
  • •Negotiate partnership terms for new and existing partners, balancing priorities with reliable delivery for patients.
  • •Hold partners accountable to SLA terms day-to-day through outreach, service-quality monitoring, and dashboard maintenance.
  • •Build and maintain long-term partner relationships; coach and exit underperforming partners when necessary.
  • •Surface partner feedback and collaborate cross-functionally to resolve issues and roll out partnership process improvements.

Pay and Benefits

Salary: USD 117,250 - 135,000 annually
Perks:Health InsuranceDentalVision401k

Key Requirements

  • •2-5+ years in a fast-paced, customer-facing account management role, ideally with exposure to negotiating commercial terms.
  • •Excellent external communication, relationship-building, and negotiation skills.
  • •Comfort working in a high-volume, phone-driven environment with frequent daily outreach to partners.
  • •Experience training external stakeholders on new processes, tools, or platforms.
  • •Strong judgment for handling underperforming partners, plus ability to interpret performance data and SLA metrics.
Experience:2+ yearsHealthcareSaaS
Skills:CommunicationRelationship-buildingNegotiationOrganizationJudgment

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Verse Medical
Develops medical devices and related technologies aimed at improving clinical procedures and patient outcomes. Focuses on designing, prototyping, and bringing healthcare hardware solutions to market for use in hospitals and clinical settings.
Industry: Medical Devices
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