Samsung

3 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Drive customer success for Samsung Ads by partnering with Sales on key accounts to deliver seamless end-to-end support. Own day-to-day client communication, lead campaign kick-off meetings, manage timelines, and troubleshoot issues across launch and optimization. Provide best practices and performance learnings to recommend improvements that support successful renewals and quarterly revenue goals. Serve as a product-facing expert on the Samsung Ads platform and collaborate with Marketing on custom solutions.

Location: Los Angeles

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Align with Sales representatives to provide seamless account support, including RFP responses, media planning, post-sale kick-off, and campaign insights/reports.
•Serve as lead contact for day-to-day client communication and timely troubleshooting.
•Lead campaign kick-off meetings and manage launch timelines while streamlining updates, recommendations, and final campaign reviews.
•Coordinate with internal product and operations teams on upcoming campaigns, requirements, and KPIs.
•Maintain expertise in the Samsung Ads platform to support upsell opportunities and produce performance learnings to drive renewals.

Key Requirements

•5+ years supporting the Advertising Sales function in an Account Management customer success role.
•Ability to manage tasks and hit key deliverable deadlines in a fast-paced environment.
•Strong attention to detail, multitasking ability, and organizational skills.
•Experience working directly with clients and presenting in meetings.
•Bachelor’s degree required and deep understanding of the digital advertising space/programmatic landscape.

Experience:5+ yearsAdvertisingProgrammaticDigital advertising

Education:Bachelor's

Skills:Attention to detailMultitaskingOrganizational skillsClient communicationPresentation skills

Tech Stack:ProgrammaticDigital advertisingSmart TVCross-deviceRFP responsesMedia planning

Company Brief

Samsung

Global conglomerate known for consumer electronics, home appliances, semiconductors, displays, and mobile devices. Designs and manufactures a wide range of products and solutions for consumers, enterprises, and industrial customers worldwide.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Seoul, South Korea

Founded: 1938

Glassdoor: 3.7

Website LinkedIn

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Samsung

3 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Los Angeles

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Align with Sales representatives to provide seamless account support, including RFP responses, media planning, post-sale kick-off, and campaign insights/reports.
•Serve as lead contact for day-to-day client communication and timely troubleshooting.
•Lead campaign kick-off meetings and manage launch timelines while streamlining updates, recommendations, and final campaign reviews.
•Coordinate with internal product and operations teams on upcoming campaigns, requirements, and KPIs.
•Maintain expertise in the Samsung Ads platform to support upsell opportunities and produce performance learnings to drive renewals.

Key Requirements

•5+ years supporting the Advertising Sales function in an Account Management customer success role.
•Ability to manage tasks and hit key deliverable deadlines in a fast-paced environment.
•Strong attention to detail, multitasking ability, and organizational skills.
•Experience working directly with clients and presenting in meetings.
•Bachelor’s degree required and deep understanding of the digital advertising space/programmatic landscape.

Experience:5+ yearsAdvertisingProgrammaticDigital advertising

Education:Bachelor's

Skills:Attention to detailMultitaskingOrganizational skillsClient communicationPresentation skills

Tech Stack:ProgrammaticDigital advertisingSmart TVCross-deviceRFP responsesMedia planning

Company Brief

Samsung

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Seoul, South Korea

Founded: 1938

Glassdoor: 3.7

Website LinkedIn