Customer Success Manager

Samsung
Los Angeles
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Attention to detail","Multitasking","Organizational skills","Client communication","Presentation skills"]

Drive customer success for Samsung Ads by partnering with Sales on key accounts to deliver seamless end-to-end support. Own day-to-day client communication, lead campaign kick-off meetings, manage timelines, and troubleshoot issues across launch and optimization. Provide best practices and performance learnings to recommend improvements that support successful renewals and quarterly revenue goals. Serve as a product-facing expert on the Samsung Ads platform and collaborate with Marketing on custom solutions.

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FursaFursa
Samsung
Samsung
2 months ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 days agoStatus: Live

Job Summary

Drive customer success for Samsung Ads by partnering with Sales on key accounts to deliver seamless end-to-end support. Own day-to-day client communication, lead campaign kick-off meetings, manage timelines, and troubleshoot issues across launch and optimization. Provide best practices and performance learnings to recommend improvements that support successful renewals and quarterly revenue goals. Serve as a product-facing expert on the Samsung Ads platform and collaborate with Marketing on custom solutions.
Location: Los Angeles
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Align with Sales representatives to provide seamless account support, including RFP responses, media planning, post-sale kick-off, and campaign insights/reports.
  • •Serve as lead contact for day-to-day client communication and timely troubleshooting.
  • •Lead campaign kick-off meetings and manage launch timelines while streamlining updates, recommendations, and final campaign reviews.
  • •Coordinate with internal product and operations teams on upcoming campaigns, requirements, and KPIs.
  • •Maintain expertise in the Samsung Ads platform to support upsell opportunities and produce performance learnings to drive renewals.

Key Requirements

  • •5+ years supporting the Advertising Sales function in an Account Management customer success role.
  • •Ability to manage tasks and hit key deliverable deadlines in a fast-paced environment.
  • •Strong attention to detail, multitasking ability, and organizational skills.
  • •Experience working directly with clients and presenting in meetings.
  • •Bachelor’s degree required and deep understanding of the digital advertising space/programmatic landscape.
Experience:5+ yearsAdvertisingProgrammaticDigital advertising
Education:Bachelor's
Skills:Attention to detailMultitaskingOrganizational skillsClient communicationPresentation skills
Tech Stack:ProgrammaticDigital advertisingSmart TVCross-deviceRFP responsesMedia planning

Company Brief

Samsung
Global conglomerate known for consumer electronics, home appliances, semiconductors, displays, and mobile devices. Designs and manufactures a wide range of products and solutions for consumers, enterprises, and industrial customers worldwide.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Seoul, South Korea
Founded: 1938
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn