Director - CX & Satisfaction - Asset Management - 50011393CM

Embed an operational customer experience (CX) lens across QIC’s core assets while owning B2C sales performance at the asset level. Translate CX standards and customer journey objectives into day-to-day operational requirements for asset teams, lead CX program implementation, and oversee frontline CX and sales-behavior training. Analyze guest feedback and monitor CX and B2C sales via reporting, site visits, and quality assurance, coordinating resolution of inquiries and driving improvements to satisfaction and conversion.