Customer Specialist - Full Time

CarMax
Illinois
Workplace: OnsiteFull timeUSD 17.2 - 25.8 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Relationship building","Integrity","Teamwork","Attention to detail"]

Deliver a customer-first experience by guiding customers through the car-buying and selling journey, including sales support, appraisals, test drives, and financing application assistance. Conduct vehicle condition assessments, manage inventory check-in and reconciliation, and perform cosmetic inspections to meet quality standards. Handle administrative paperwork and payments, coordinate service appointments, and review repair order invoices for accuracy while following EH&S requirements.

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CarMax
CarMax
2 months ago

Customer Specialist - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Deliver a customer-first experience by guiding customers through the car-buying and selling journey, including sales support, appraisals, test drives, and financing application assistance. Conduct vehicle condition assessments, manage inventory check-in and reconciliation, and perform cosmetic inspections to meet quality standards. Handle administrative paperwork and payments, coordinate service appointments, and review repair order invoices for accuracy while following EH&S requirements.
Location: Illinois
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications to deliver an exceptional experience.
  • •Assess vehicle condition, document appraisal details, and communicate findings to Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections and ensure vehicles meet CarMax Quality Standards.
  • •Handle administrative tasks such as transaction paperwork, audits, payments, and coordinating service/repair order invoice accuracy.

Pay and Benefits

Salary: USD 17.2 - 25.8 hourly
Perks:Sick TimePaid LeavePaid Holidays

Key Requirements

  • •Strong communication skills to represent CarMax and its products with confidence.
  • •Ability to build lasting customer relationships and create win-win solutions while following processes accurately.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment.
  • •Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
  • •High School Diploma or equivalent, valid driver’s license, and ability to lift up to 25 lbs.
Experience:RetailCustomer service
Education:High School
Skills:CommunicationRelationship buildingIntegrityTeamworkAttention to detail
Licenses:Driver’s license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn