TikTok Shop - Creator Policy & Programs Manager

TikTok
Seattle
Full timeFunction: Government Affairs & Public PolicyEducation: bachelorsSkills: ["Coordination","Communication","Project management","Cross-functional collaboration","Risk mitigation"]

Own creator and content governance strategy for TikTok Shop’s marketplace safety and trust. Develop policies and programs to improve creator account health, reduce violations, and raise ecommerce content ecosystem quality and recommendations. Partner cross-functionally across Engineering, Ops, Product, and Moderation to launch end-to-end workflows, dashboards, and feedback loops, while training teams and resolving high-priority emergency governance cases.

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FursaFursa
TikTok
TikTok
11 hours ago

TikTok Shop - Creator Policy & Programs Manager

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Last checked: 11 hours agoStatus: Live

Job Summary

Own creator and content governance strategy for TikTok Shop’s marketplace safety and trust. Develop policies and programs to improve creator account health, reduce violations, and raise ecommerce content ecosystem quality and recommendations. Partner cross-functionally across Engineering, Ops, Product, and Moderation to launch end-to-end workflows, dashboards, and feedback loops, while training teams and resolving high-priority emergency governance cases.
Location: Seattle
Employment Type: Full time
Job Function: Government Affairs & Public Policy
Seniority: Manager level

Key Responsibilities

  • •Develop strategies and policies for content and creator governance to meet cultures, regulations, and platform nuances.
  • •Develop strategies and policies to improve content and creator account health, including handling violations, rewards, and penalties.
  • •Mitigate risks and monitor, raising overall ecommerce content ecosystem quality and personalized recommendations.
  • •Coordinate cross-functional stakeholders to analyze governance pain points and implement operational workflows to address them.
  • •Implement dashboards, training, and feedback loops; troubleshoot and resolve high-priority emergency cases.
Travel: Low travel

Key Requirements

  • •Bachelor’s degree or equivalent practical experience.
  • •Prior experience in Creator and Ecosystem Operations or Strategy, Social Media Content Safety, Trust & Safety, Internet Safety, or related fields.
  • •Demonstrated ability to drive strategy and collaborate cross-functionally with strong coordination, communication, and project management skills.
  • •Ability and willingness to work across time zones and travel when needed.
  • •Motivated and proactive attitude with execution focus across governance programs.
Experience:E-commerceCreator economyTrust & safetySocial media
Education:Bachelor's
Skills:CoordinationCommunicationProject managementCross-functional collaborationRisk mitigation

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn