Sales Support Representative - Waterworks

Ferguson
United States
Workplace: OnsiteFull timeUSD 21.46 - 34.36 hourlyFunction: SalesExperience: 1-3 yearsSkills: ["Customer service","Relationship building","Decision-making","Follow-through","Fast-paced adaptability"]

Support Sales associates to meet customer needs for waterworks products by providing personalized service through timely quotations and accurate sales orders. Coordinate customer deliveries, answer sales calls, and resolve customer questions. Work across warehouse, pipe yard, and sales counter environments, while effectively using a CRM system and phone system. Help drive sales outcomes with upselling, product knowledge learning, and follow-through in a fast-paced setting.

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FursaFursa
Ferguson
Ferguson
4 days ago

Sales Support Representative - Waterworks

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Support Sales associates to meet customer needs for waterworks products by providing personalized service through timely quotations and accurate sales orders. Coordinate customer deliveries, answer sales calls, and resolve customer questions. Work across warehouse, pipe yard, and sales counter environments, while effectively using a CRM system and phone system. Help drive sales outcomes with upselling, product knowledge learning, and follow-through in a fast-paced setting.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Work with Sales associates to support customer needs by determining best products and solutions.
  • •Deliver personalized customer service through timely quotations and accurate sales orders.
  • •Coordinate deliveries on behalf of customers and answer sales calls for general information.
  • •Address and resolve customer concerns or questions using a CRM system and phone system.
  • •Train and work across the warehouse, pipe yard, and sales counter, supporting upselling and follow-up.

Pay and Benefits

Salary: USD 21.46 - 34.36 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid Parental

Key Requirements

  • •1-3 years of sales and/or customer service experience preferred.
  • •Comfort performing physically demanding work.
  • •Ability to transition between warehouse, yard, counter, and administrative duties.
  • •Proficiency with Microsoft Office.
  • •Ability to respond quickly to customer needs and make timely decisions, including upselling skills.
Experience:1-3 yearsWaterworksConstruction
Skills:Customer serviceRelationship buildingDecision-makingFollow-throughFast-paced adaptability
Tech Stack:CRMPhone systemMicrosoft Office

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn