Customer Success Manager

Smartly
Madrid
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Empathy","Results-driven","Communication","Analytical thinking","Collaboration"]

Own a portfolio of customer accounts from week one, providing consultative guidance to drive successful product adoption and increased engagement. Serve as a key link between advertisers and Smartly’s product development teams, using your expertise in paid digital advertising to align Smartly’s value with customer marketing objectives. Build strong relationships with major platform partners (Meta, Pinterest, Snapchat, TikTok, Google) while delivering clear communication and actionable insights through data.

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FursaFursa
Smartly
Smartly
10 hours ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Own a portfolio of customer accounts from week one, providing consultative guidance to drive successful product adoption and increased engagement. Serve as a key link between advertisers and Smartly’s product development teams, using your expertise in paid digital advertising to align Smartly’s value with customer marketing objectives. Build strong relationships with major platform partners (Meta, Pinterest, Snapchat, TikTok, Google) while delivering clear communication and actionable insights through data.
Location: Madrid
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage and nurture customer accounts through day-to-day communication and digital marketing expertise.
  • •Identify opportunities to increase product adoption and connect Smartly’s value to customers’ marketing objectives.
  • •Develop strong knowledge of the Smartly tool and the digital ecosystem to solve customer problems.
  • •Build, manage, and develop relationships with customers and platform partners, including Meta, Pinterest, Snapchat, TikTok, and Google.
  • •Collaborate with internal product developers to maintain a quick feedback loop between customers and product.
Travel: Medium travel

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceParental LeaveEquity Options

Key Requirements

  • •3+ years of relevant experience in a Customer Success or similar customer-facing function.
  • •A good understanding of paid digital advertising across Meta, Pinterest, Snapchat, TikTok, Google, and programmatic.
  • •Highly empathetic with a positive, results-driven attitude and bias for action.
  • •Ability to explain complex concepts clearly and translate data into insights.
  • •Strong spoken and written communication skills in English, with willingness to travel for quarterly business reviews and events.
Experience:3+ yearsCustomer successDigital advertisingOnline marketing
Skills:EmpathyResults-drivenCommunicationAnalytical thinkingCollaboration
Languages:English
Tech Stack:MetaPinterestSnapchatTikTokGoogleProgrammaticOnline marketingDigital advertisingIntegrated reportingAutomation

Company Brief

Smartly
Provides a cloud-based advertising automation platform that helps brands and agencies create, manage, and optimize scalable social and digital ad campaigns across channels with creative and measurement tools.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Helsinki, Finland
Founded: 2013
WebsiteLinkedIn