Akima

6 months ago

Network Operations Center - Shift Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Oversee a team of Tier 1 NOC technicians during assigned shifts in a 24/7 environment. Monitor, troubleshoot, and coordinate resolution of LAN/WAN network issues, providing technical guidance and escalating complex problems to higher-tier support to maintain network stability. Support complex PCs and networks, test and evaluate hardware/software compatibility, analyze test data, and perform duties with minimal supervision while ensuring efficient, high-quality customer support.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Oversee a team of Tier 1 NOC technicians during assigned shifts.
•Ensure efficient monitoring, troubleshooting, and resolution of network issues by coordinating task assignments and providing technical guidance.
•Escalate complex issues to higher-tier support and maintain operational efficiency.
•Support complex PCs and LAN/WAN networks throughout the organization.
•Test and evaluate hardware and software, analyze test data, and recommend options for purchase.

Pay and Benefits

Salary: USD 101,050.73 - 172,131.03

Key Requirements

•Ability to obtain a CBP Background Investigation/clearance (some billets may require DoD Secret or Top Secret access) for consideration.
•Relevant certifications such as ITIL v3, CompTIA, CCNA.
•Minimum five (5) years of relevant experience in Tier 1 support operations.
•Strong understanding of network fundamentals including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques.
•Hands-on experience with network monitoring tools and ticketing systems.

Experience:5+ yearsNetwork operationsTier 1 supportNOC

Skills:Problem-solvingAnalytical skillsCommunication

Certifications:ITIL v3CompTIACCNA

Languages:English

Tech Stack:LAN/WANTCP/IPRouting protocolsNetwork topologyNetwork monitoring toolsTicketing systemsComputer terminalModem

Eligibility

Security Clearance:CBP Background InvestigationDoD SecretDoD Top Secret

Company Brief

Akima

Provides government and commercial clients with mission-critical services including operations & maintenance, logistics, IT, engineering, cybersecurity, and staffing solutions across defense, federal, and infrastructure markets.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Herndon, United States

Founded: 1996

Website

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Akima

6 months ago

Network Operations Center - Shift Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Oversee a team of Tier 1 NOC technicians during assigned shifts.
•Ensure efficient monitoring, troubleshooting, and resolution of network issues by coordinating task assignments and providing technical guidance.
•Escalate complex issues to higher-tier support and maintain operational efficiency.
•Support complex PCs and LAN/WAN networks throughout the organization.
•Test and evaluate hardware and software, analyze test data, and recommend options for purchase.

Pay and Benefits

Salary: USD 101,050.73 - 172,131.03

Key Requirements

•Ability to obtain a CBP Background Investigation/clearance (some billets may require DoD Secret or Top Secret access) for consideration.
•Relevant certifications such as ITIL v3, CompTIA, CCNA.
•Minimum five (5) years of relevant experience in Tier 1 support operations.
•Strong understanding of network fundamentals including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques.
•Hands-on experience with network monitoring tools and ticketing systems.

Experience:5+ yearsNetwork operationsTier 1 supportNOC

Skills:Problem-solvingAnalytical skillsCommunication

Certifications:ITIL v3CompTIACCNA

Languages:English

Tech Stack:LAN/WANTCP/IPRouting protocolsNetwork topologyNetwork monitoring toolsTicketing systemsComputer terminalModem

Eligibility

Security Clearance:CBP Background InvestigationDoD SecretDoD Top Secret

Company Brief

Akima

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Herndon, United States

Founded: 1996

Website