Network Operations Center - Shift Lead

Akima
United States
Workplace: OnsiteFull timeUSD 101,050.73 - 172,131.03Function: Administration & Executive AssistanceExperience: 5+ yearsSkills: ["Problem-solving","Analytical skills","Communication"]

Oversee a team of Tier 1 NOC technicians during assigned shifts in a 24/7 environment. Monitor, troubleshoot, and coordinate resolution of LAN/WAN network issues, providing technical guidance and escalating complex problems to higher-tier support to maintain network stability. Support complex PCs and networks, test and evaluate hardware/software compatibility, analyze test data, and perform duties with minimal supervision while ensuring efficient, high-quality customer support.

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FursaFursa
Akima
Akima
8 months ago

Network Operations Center - Shift Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Oversee a team of Tier 1 NOC technicians during assigned shifts in a 24/7 environment. Monitor, troubleshoot, and coordinate resolution of LAN/WAN network issues, providing technical guidance and escalating complex problems to higher-tier support to maintain network stability. Support complex PCs and networks, test and evaluate hardware/software compatibility, analyze test data, and perform duties with minimal supervision while ensuring efficient, high-quality customer support.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Oversee a team of Tier 1 NOC technicians during assigned shifts.
  • •Ensure efficient monitoring, troubleshooting, and resolution of network issues by coordinating task assignments and providing technical guidance.
  • •Escalate complex issues to higher-tier support and maintain operational efficiency.
  • •Support complex PCs and LAN/WAN networks throughout the organization.
  • •Test and evaluate hardware and software, analyze test data, and recommend options for purchase.

Pay and Benefits

Salary: USD 101,050.73 - 172,131.03

Key Requirements

  • •Ability to obtain a CBP Background Investigation/clearance (some billets may require DoD Secret or Top Secret access) for consideration.
  • •Relevant certifications such as ITIL v3, CompTIA, CCNA.
  • •Minimum five (5) years of relevant experience in Tier 1 support operations.
  • •Strong understanding of network fundamentals including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques.
  • •Hands-on experience with network monitoring tools and ticketing systems.
Experience:5+ yearsNetwork operationsTier 1 supportNOC
Skills:Problem-solvingAnalytical skillsCommunication
Certifications:ITIL v3CompTIACCNA
Languages:English
Tech Stack:LAN/WANTCP/IPRouting protocolsNetwork topologyNetwork monitoring toolsTicketing systemsComputer terminalModem

Eligibility

Security Clearance:CBP Background InvestigationDoD SecretDoD Top Secret

Company Brief

Akima
Provides government and commercial clients with mission-critical services including operations & maintenance, logistics, IT, engineering, cybersecurity, and staffing solutions across defense, federal, and infrastructure markets.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Herndon, United States
Founded: 1996
Website