Director, Accounts Management

Affirm
United States, Canada
Workplace: RemoteFull timeFunction: Executive & General ManagementExperience: 12+ yearsSkills: ["Leadership","Communication","Stakeholder management","Strategic thinking","Negotiation"]

Lead the Account Management function for Affirm’s enterprise merchant partnerships. Set vision and strategy for a high‑performing team, partner with executive stakeholders, influence cross‑functional decisions, and drive retention, growth, and long‑term value across a portfolio of complex accounts in fintech/payments environments.

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Affirm
Affirm
2 months ago

Director, Accounts Management

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead the Account Management function for Affirm’s enterprise merchant partnerships. Set vision and strategy for a high‑performing team, partner with executive stakeholders, influence cross‑functional decisions, and drive retention, growth, and long‑term value across a portfolio of complex accounts in fintech/payments environments.
Location: United States, Canada
Workplace: Remote
Employment Type: Full time · Permanent
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Lead with strategy, develop exceptional teams, and shape how Affirm grows and strengthens long‑term merchant partnerships.
  • •Set the vision and strategy for Account Management across a portfolio of large, complex merchant partners, aligning team priorities to company and commercial goals.
  • •Lead and develop a high‑performing organization through team members, driving accountability, strategic alignment, and scalable execution across the portfolio.
  • •Drive portfolio performance across retention, growth, product adoption, operational health, and long‑term partnership value.
  • •Navigate complex and ambiguous business challenges, balancing merchant needs, operational realities, and Affirm’s long‑term strategic priorities.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceTime OffEsppEquity

Key Requirements

  • •12+ years of experience in account management, strategic partnerships, customer success, business development, consulting, or related commercial leadership roles.
  • •Experience influencing organizational strategy, operating models, and cross‑functional decision‑making in multi‑layered customer‑facing organizations in high growth or complex environments.
  • •Demonstrated ability to build alignment across cross‑functional teams and navigate competing priorities with clarity and empathy.
  • •Proven ability to shape strategy, influence senior stakeholders, and drive measurable business outcomes across large enterprise partnerships.
  • •Strong business judgment and analytical thinking, with experience solving complex, undefined problems and making decisions with long‑term impact.
Experience:12+ yearsFintechPaymentsSaaS
Skills:LeadershipCommunicationStakeholder managementStrategic thinkingNegotiation
Languages:English

Company Brief

Affirm
Provides point-of-sale lending and buy-now-pay-later (BNPL) solutions for consumers and merchants, enabling installment payments, consumer financing, and embedded financial services through APIs and partnerships with retailers and platforms.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn