Braze

4 weeks ago

Customer Success Manager, Global SMB

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Kick off and manage high-value SMB accounts across a global portfolio, driving product adoption, guiding process changes for customers, delivering Braze expertise through reviews, and owning renewals while collaborating with onboarding and account teams to ensure a seamless, outcomes-focused customer journey. You will shape strategies for SMB engagement and lead Executive Business Reviews with key stakeholders.

Location: Jakarta

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Analyze and drive increased product adoption across SMB accounts to ensure customers realize value from Braze.
•Provide recommendations to clients for adapting business processes to work efficiently with Braze.
•Develop creative ways to use Braze tools to manage and grow accounts strategically.
•Lead Executive Business Reviews (EBRs) with key stakeholders to showcase value and identify growth opportunities.
•Collaborate with Account Managers and Onboarding teams to ensure smooth transitions from onboarding to active usage and renewals.

Pay and Benefits

Perks:EquityHealth InsuranceLearning Stipend

Key Requirements

•Excellent written and verbal communication skills with strong follow-up; most communication will be written.
•Team player who mentors peers, collaborates cross-functionally, and contributes to internal projects.
•High level of intellectual curiosity and a drive to learn how your work impacts others.
•Experience managing a large number of accounts with a Tech-Touch engagement model.
•Domain knowledge in two or more of SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Basic Programming (HTML).

Experience:SaaSMarketing AutomationDirect MarketingMarketing AnalyticsAPIsMobile

Skills:CommunicationTeamworkMentoringProblem-solving

Languages:English

Tech Stack:HTMLAPIsSaaSMarketing Automation

Company Brief

Braze

Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Website LinkedIn

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Braze

4 weeks ago

Customer Success Manager, Global SMB

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Jakarta

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Analyze and drive increased product adoption across SMB accounts to ensure customers realize value from Braze.
•Provide recommendations to clients for adapting business processes to work efficiently with Braze.
•Develop creative ways to use Braze tools to manage and grow accounts strategically.
•Lead Executive Business Reviews (EBRs) with key stakeholders to showcase value and identify growth opportunities.
•Collaborate with Account Managers and Onboarding teams to ensure smooth transitions from onboarding to active usage and renewals.

Pay and Benefits

Perks:EquityHealth InsuranceLearning Stipend

Key Requirements

•Excellent written and verbal communication skills with strong follow-up; most communication will be written.
•Team player who mentors peers, collaborates cross-functionally, and contributes to internal projects.
•High level of intellectual curiosity and a drive to learn how your work impacts others.
•Experience managing a large number of accounts with a Tech-Touch engagement model.
•Domain knowledge in two or more of SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Basic Programming (HTML).

Experience:SaaSMarketing AutomationDirect MarketingMarketing AnalyticsAPIsMobile

Skills:CommunicationTeamworkMentoringProblem-solving

Languages:English

Tech Stack:HTMLAPIsSaaSMarketing Automation

Company Brief

Braze

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Website LinkedIn