IT Analyst (Chicago)

Horizon3.ai
Chicago
Workplace: HybridFull timeUSD 115,000 - 130,000 annuallyFunction: IT Support & HelpdeskExperience: 2-4 yearsSkills: ["Troubleshooting","Customer-service mindset","Clear communication","Prioritization","Judgment"]

Provide hands-on technical support as a front-line IT Support Analyst for Chicago-based staff and the broader distributed workforce. Triage and resolve help desk requests across hardware, software, account access, and collaboration tools; manage endpoint imaging/patch verification and identity/access tasks. Support onboarding/offboarding and maintain accurate ticket and asset records for reporting and audit. Escalate complex issues and partner with Security and IT Engineering on compliance and access control.

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FursaFursa
Horizon3.ai
Horizon3.ai
4 days ago

IT Analyst (Chicago)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Provide hands-on technical support as a front-line IT Support Analyst for Chicago-based staff and the broader distributed workforce. Triage and resolve help desk requests across hardware, software, account access, and collaboration tools; manage endpoint imaging/patch verification and identity/access tasks. Support onboarding/offboarding and maintain accurate ticket and asset records for reporting and audit. Escalate complex issues and partner with Security and IT Engineering on compliance and access control.
Location: Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Provide onsite technical support for the Chicago office, including hardware setup, network connectivity, conference room/AV, and printer/peripheral troubleshooting.
  • •Resolve help desk tickets and requests for distributed employees across hardware, software, and account access, including ticket queue management.
  • •Support onboarding and offboarding logistics for Chicago-based and Midwest-region employees, including equipment provisioning and account setup.
  • •Administer routine identity and access tasks (password resets, MFA support, access requests) and escalate complex or policy-sensitive requests.
  • •Handle endpoint management tasks such as imaging, patch verification, and asset tracking; maintain accurate records and follow runbooks/knowledge base guidance.
Travel: Low travel

Pay and Benefits

Salary: USD 115,000 - 130,000 annually
Perks:Health InsuranceDentalVision

Key Requirements

  • •2–4 years of experience in IT support, help desk, or IT operations.
  • •Working knowledge of common endpoint operating systems (MacOS and/or Windows) and standard enterprise collaboration software.
  • •Ability to communicate clearly with technical and non-technical employees.
  • •Ability to prioritize and manage a queue of concurrent requests with minimal direction.
  • •Able to provide onsite, hands-on technical support in the Chicago office on a hybrid schedule.
Experience:2-4 yearsCybersecuritySaaS
Skills:TroubleshootingCustomer-service mindsetClear communicationPrioritizationJudgment
Certifications:CompTIA A+ITIL Foundation
Tech Stack:JiraJira Service ManagementOktaEntraJamfIruIntuneGoogle WorkspaceSlackZoomMFA

Company Brief

Horizon3.ai
Builds NodeZero®, an autonomous penetration-testing platform that continuously finds, prioritizes, and verifies exploitable vulnerabilities across on-premises, cloud, and hybrid environments to help organizations reduce security risk.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2019
Glassdoor
Glassdoor: 4.9
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