Senior IT Help Desk Specialist

Zscaler
San Jose
Workplace: OnsiteFull timeUSD 110,400 - 138,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Problem-solving","Communication","Customer service","Growth mindset","Empathy","Emotional intelligence","Resilience","Adaptability"]

Provide hands-on IT support for Zscaler employees as a primary walk-up Genius Bar touchpoint. Troubleshoot and resolve technology, including network connectivity issues, equipment lifecycle setup (laptops/desktops/peripherals), and conference room tech such as Zoom and printers. Manage IT inventory and assets while using tools like ServiceNow to deliver efficient ticketing and request management in a fast-paced, customer-obsessed environment.

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FursaFursa
Zscaler
Zscaler
1 day ago

Senior IT Help Desk Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide hands-on IT support for Zscaler employees as a primary walk-up Genius Bar touchpoint. Troubleshoot and resolve technology, including network connectivity issues, equipment lifecycle setup (laptops/desktops/peripherals), and conference room tech such as Zoom and printers. Manage IT inventory and assets while using tools like ServiceNow to deliver efficient ticketing and request management in a fast-paced, customer-obsessed environment.
Location: San Jose
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond promptly to IT support requests, troubleshooting and resolving technology issues for employees.
  • •Deliver hands-on technical support at a walk-up Genius Bar as a key touchpoint for digital employee experience.
  • •Manage the full lifecycle of employee equipment, including setup, configuration, deployment, maintenance, and hardware/software standards.
  • •Troubleshoot and resolve network connectivity issues.
  • •Support conference room technologies (Zoom meeting services) and maintain accurate inventory of IT equipment, software licenses, and assets.

Pay and Benefits

Salary: USD 110,400 - 138,000 annually
Perks:Health InsurancePaid LeaveParental LeaveLearning Budget

Key Requirements

  • •Proficiency supporting AI/ML technologies and using AI-driven solutions to optimize outcomes in your domain.
  • •Strong communication and customer service skills, with a customer-first, high-touch support mindset.
  • •Proficiency with ServiceNow for ticketing and request management.
  • •Expertise supporting Windows/MacOS, Google Workspace, and Microsoft Office.
  • •Experience configuring and supporting Zoom, including Zoom Rooms (Logitech gear knowledge is a plus).
Skills:Problem-solvingCommunicationCustomer serviceGrowth mindsetEmpathyEmotional intelligenceResilienceAdaptability
Languages:English
Tech Stack:ServiceNowWindowsMacOSGoogle WorkspaceMicrosoft OfficeZoomZoom meeting servicesZoom RoomsLogitech gearPrinters

Company Brief

Zscaler
Provides cloud-native security platform delivering secure access, threat protection, and zero trust services to organizations, enabling secure internet and private application access without traditional network appliances.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2007
WebsiteLinkedIn