Senior Business Analyst, Subscriptions & Loyalty

Delivery Hero
Singapore
Workplace: HybridFull timeFunction: Business OperationsExperience: 3-5 yearsSkills: ["First-principles thinking","Problem-solving","Ownership","Stakeholder influence","Business judgment","Communication","Working in ambiguity"]

Own subscription growth performance across markets, driving measurable gains in subscriber GMV percentage, subscriber growth, and retention. Define and execute market-specific growth strategies using deep analysis, experimentation, and first-principles problem solving. Continuously improve the subscription value proposition from customer insights, and lead end-to-end go-to-market initiatives with Product, Commercial, Marketing, QC, and local teams. Translate results into decision-ready insights for senior stakeholders.

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Delivery Hero
Delivery Hero
21 hours ago

Senior Business Analyst, Subscriptions & Loyalty

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Last checked: 10 hours agoStatus: Live

Job Summary

Own subscription growth performance across markets, driving measurable gains in subscriber GMV percentage, subscriber growth, and retention. Define and execute market-specific growth strategies using deep analysis, experimentation, and first-principles problem solving. Continuously improve the subscription value proposition from customer insights, and lead end-to-end go-to-market initiatives with Product, Commercial, Marketing, QC, and local teams. Translate results into decision-ready insights for senior stakeholders.
Location: Singapore
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Own subscription growth performance across markets, accountable for Subscription GMV %, subscriber growth, and retention metrics.
  • •Define and execute market-specific growth strategies, identifying, testing, and scaling the most impactful growth levers.
  • •Continuously improve the subscription value proposition by translating customer insights into actionable changes.
  • •Drive go-to-market strategy in partnership with Product, Commercial, Marketing, and local teams; lead end-to-end initiatives from diagnosis to execution.
  • •Define success metrics, track performance, and deliver decision-ready insights to senior stakeholders.

Key Requirements

  • •3–5 years of experience in top-tier management consulting, FMCG, investment banking, or a high-growth tech environment; subscription or growth experience is a plus.
  • •Strong first-principles thinking to structure and solve ambiguous business problems end-to-end.
  • •Experience with P&L ownership, ROI-based decisions, and economic trade-offs.
  • •Advanced Excel / Google Sheets skills; SQL is a plus.
  • •Ability to influence senior stakeholders with clear, structured, data-backed thinking.
Experience:3-5 years
Skills:First-principles thinkingProblem-solvingOwnershipStakeholder influenceBusiness judgmentCommunicationWorking in ambiguity
Languages:English
Tech Stack:ExcelGoogle SheetsSQL

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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