Lead Supervisor I

Tapestry
Charlotte
Workplace: OnsiteFull timeUSD 17 - 27.75Function: Administration & Executive AssistanceExperience: 1+ yearsSkills: ["Leadership","Customer focus","Collaboration","Conflict resolution","Drive for results"]

Lead a Coach retail sales floor to achieve sales targets and deliver an exceptional customer experience. Serve as a brand ambassador who embodies Coach values, implements company initiatives, and supports full store operations. Drive results through sales analysis, trend-based recommendations, team development, and forward-planned strategies tied to store KPIs. Recruit, interview, train, coach, and hold the team accountable while enforcing company policies and procedures.

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Tapestry
Tapestry
5 months ago

Lead Supervisor I

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Last checked: 3 hours agoStatus: Live

Job Summary

Lead a Coach retail sales floor to achieve sales targets and deliver an exceptional customer experience. Serve as a brand ambassador who embodies Coach values, implements company initiatives, and supports full store operations. Drive results through sales analysis, trend-based recommendations, team development, and forward-planned strategies tied to store KPIs. Recruit, interview, train, coach, and hold the team accountable while enforcing company policies and procedures.
Location: Charlotte
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences.
  • •Serve as a Brand Ambassador and embody Coach values to increase brand awareness.
  • •Monitor and analyze sales data, identify trends, and recommend actions to enhance store performance.
  • •Support recruiting, interviewing, performance evaluation, and high-level training for the store team.
  • •Provide HR and conflict resolution support when leadership is absent and mentor clienteling strategies to build long-term customer relationships.

Pay and Benefits

Salary: USD 17 - 27.75
Perks:Health InsuranceDentalVision401kPaid LeaveCommuter BenefitsDisability InsuranceTuition Assistance

Key Requirements

  • •1+ years of equivalent experience managing competitive retail space at the Lead Supervisor level.
  • •Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally) and maneuver the sales floor and stockroom.
  • •Can bend, reach, stretch, and carry product, cartons, props, or fixtures as needed.
  • •Experience supporting and developing teams through coaching and accountability for individual and business goals.
  • •Must be able to lead and enforce compliance with company policies, procedures, and store operational procedures.
Experience:1+ yearsRetail
Skills:LeadershipCustomer focusCollaborationConflict resolutionDrive for results

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
Glassdoor
Glassdoor: 3.7
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