Platinum Travel Consultant - Travel & Concierge Experience Phoenix, AZ

American Express
Phoenix
Workplace: HybridFull timeUSD 20 - 33.05 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Communication","Active listening","Adaptability","Resilience"]

Provide world-class inbound travel and concierge support for premium American Express Card Members in a high-volume contact center. Use consultation to understand needs, research and build personalized travel itineraries, and create/maintain bookings for flights, cars, and hotels. Communicate relevant product offerings while delivering memorable experiences and meeting service and goal expectations in a 24/7 environment.

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FursaFursa
American Express
American Express
3 days ago

Platinum Travel Consultant - Travel & Concierge Experience Phoenix, AZ

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide world-class inbound travel and concierge support for premium American Express Card Members in a high-volume contact center. Use consultation to understand needs, research and build personalized travel itineraries, and create/maintain bookings for flights, cars, and hotels. Communicate relevant product offerings while delivering memorable experiences and meeting service and goal expectations in a 24/7 environment.
Location: Phoenix
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver world-class customer service in an inbound, high-volume travel call servicing environment.
  • •Create new travel bookings and service existing travel arrangements for premium Card Members.
  • •Consult with Card Members to understand needs and deliver tailored, memorable travel experiences.
  • •Research, plan, and build personalized travel itineraries including domestic and international flights, car, and hotel travel.
  • •Communicate new and existing product offerings and value propositions relevant to Card Members.

Pay and Benefits

Salary: USD 20 - 33.05 hourly
Perks:Health InsuranceDentalVisionLife InsuranceDisability BenefitsRetirementPaid ParentalCounseling SupportFinancial CoachingHybrid Work

Key Requirements

  • •1+ year delivering exceptional customer service in a premium, luxury, or hospitality environment (e.g., luxury retail, fine dining, hotels, concierge).
  • •Ability to provide premium customer service in a call center or comparable fast-paced, high-volume servicing environment.
  • •Strong verbal communication and active listening, with the ability to adapt to each Card Member’s style.
  • •Proficiency navigating multiple computer applications, Microsoft Office, personal devices, and emerging AI-driven technologies.
  • •Ability to work nights and weekends; flexibility to work between 6:00am–11:00pm local time and work in the office at least 3 days per week.
Experience:HospitalityTravelConciergeCall center
Education:High School
Skills:Customer serviceCommunicationActive listeningAdaptabilityResilience
Tech Stack:Microsoft OfficeAI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn