Customer Experience Concierge Centurion Lounge - MIA

American Express
Utah
Workplace: OnsiteFull timeUSD 20 - 25.25 hourlyFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Communication","Customer service","Proactive problem-solving","Professionalism","Team collaboration"]

Deliver exceptional, customer-facing service to American Express Card Members at the Centurion Lounge in MIA. As a Member Service Professional, you will welcome members, take ownership of their experience end-to-end, and resolve issues to build loyalty. Provide concierge and lifestyle recommendations, travel consultation, and minimal reservation assistance while partnering with lounge food and beverage partners. Work in a fast-paced team environment with flexible shifts.

This position is no longer accepting applications.

  • See live roles at American Express
  • Search all live jobs
  • Browse companies, collections, and locations hiring now
Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa

This position is no longer accepting applications.

See live roles at American ExpressSearch all live jobsBrowse companies, collections, and locations hiring now

American Express
American Express
1 month ago

Customer Experience Concierge Centurion Lounge - MIA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Closed

Job Summary

Deliver exceptional, customer-facing service to American Express Card Members at the Centurion Lounge in MIA. As a Member Service Professional, you will welcome members, take ownership of their experience end-to-end, and resolve issues to build loyalty. Provide concierge and lifestyle recommendations, travel consultation, and minimal reservation assistance while partnering with lounge food and beverage partners. Work in a fast-paced team environment with flexible shifts.
Location: Utah
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Welcome and provide access to Card Members upon arrival at reception.
  • •Take ownership of the customer experience from beginning to end.
  • •Create innovative solutions to resolve customer issues and drive brand loyalty.
  • •Provide concierge and lifestyle recommendations.
  • •Provide travel consultation and minimal reservation assistance, partnering with food and beverage lounge partners.

Pay and Benefits

Salary: USD 20 - 25.25 hourly
Perks:Health InsuranceDentalVisionLife InsuranceDisability401kPaid LeaveLearning BudgetParental LeaveWellness Stipend

Key Requirements

  • •Minimum of 1-year recent experience servicing premium customers.
  • •Airline, lounge, or travel industry experience is preferred (travel reservation experience is a plus).
  • •Passion for proactively servicing customers with solutions.
  • •Exceptional communication skills and the ability to listen to customer needs and offer confident recommendations.
  • •Must be able to work flexible shifts including nights, weekends, and holidays.
Experience:1+ yearsPremium customer serviceTravelAirlineLounge
Skills:CommunicationCustomer serviceProactive problem-solvingProfessionalismTeam collaboration
Tech Stack:Internet

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn