Production Support/Senior Consultant Specialist

HSBC
Pune
Workplace: OnsiteFull timeFunction: Consulting & AdvisorySkills: ["Analytical thinking","Communication","Technical decision-making","Problem-solving","Root-cause analysis"]

Own technical design and delivery for IBM i initiatives, ensuring solutions are secure, resilient, and supportable. Provide day-to-day technical direction to developers, lead root-cause analysis for major incidents, and maintain clear runbooks and support documentation. Develop and support IBM i applications using RPGLE, CL/CLLE, and COBOL (as applicable), with strong DB2 for i and production support expertise. Drive release readiness, integrations using REST/JSON, and stability improvements through monitoring and automation.

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FursaFursa
HSBC
HSBC
1 day ago

Production Support/Senior Consultant Specialist

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Last checked: 5 hours agoStatus: Live

Job Summary

Own technical design and delivery for IBM i initiatives, ensuring solutions are secure, resilient, and supportable. Provide day-to-day technical direction to developers, lead root-cause analysis for major incidents, and maintain clear runbooks and support documentation. Develop and support IBM i applications using RPGLE, CL/CLLE, and COBOL (as applicable), with strong DB2 for i and production support expertise. Drive release readiness, integrations using REST/JSON, and stability improvements through monitoring and automation.
Location: Pune
Workplace: Onsite
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Mid level

Key Responsibilities

  • •Own technical design and delivery for IBM i initiatives, ensuring solutions are secure, resilient, and supportable.
  • •Provide day-to-day technical direction to developers, including coding standards, design reviews, estimation, and prioritisation.
  • •Lead root-cause analysis for major incidents and drive permanent fixes; maintain fit-for-purpose documentation (solution designs, runbooks, support guides, knowledge articles).
  • •Design, develop, and maintain IBM i applications (RPGLE/CL/COBOL as applicable) and apply DB2 for i and operational concepts.
  • •Deliver L3 production support, release readiness (deployment planning, back-out, validation, sign-off), and integration enablement (REST/JSON, observability, retries/error handling).

Key Requirements

  • •5+ years hands-on experience with IBM i / iSeries / AS400 in enterprise environments.
  • •Strong development experience in RPGLE (Free) and CLLE, with COBOL knowledge as applicable.
  • •Strong DB2 for i skills across SQL, performance tuning, data modelling, and troubleshooting.
  • •Proven production support experience including troubleshooting and major incident root-cause analysis.
  • •Working knowledge of API/integration concepts (REST, JSON, authentication basics) and exception-handling/resilience patterns.
Experience:Enterprise ITProduction supportIBM iIntegrationETL
Skills:Analytical thinkingCommunicationTechnical decision-makingProblem-solvingRoot-cause analysis
Tech Stack:IBM iISeriesAS400RPGLEFree RPGLECLLECOBOLDB2 for iSQLPythonRESTJSONAPIGitCI/CDETLAIOpsLog analyticsAnomaly detection

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn