Associate SaaS Engineer

DocuSign
São Paulo
Workplace: HybridFull timeFunction: IT Operations (Systems/Network Admin)Experience: 3+ yearsEducation: bachelorsSkills: ["Problem-solving","Communication","Ownership","Critical thinking","Cross-functional collaboration"]

Build, operate, automate, and improve an enterprise SaaS ecosystem by administering and troubleshooting platforms such as Google Workspace, Slack, Microsoft Office 365, and Lucidchart. Identify operational inefficiencies and translate them into scalable automation using APIs, scripting, workflow platforms, and AI capabilities. Own day-to-day SaaS lifecycle and reliability activities, implement secure integrations and identity/access configurations, and support deployment, upgrades, migrations, and decommissioning.

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FursaFursa
DocuSign
DocuSign
1 day ago

Associate SaaS Engineer

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Last checked: 2 hours agoStatus: Live

Job Summary

Build, operate, automate, and improve an enterprise SaaS ecosystem by administering and troubleshooting platforms such as Google Workspace, Slack, Microsoft Office 365, and Lucidchart. Identify operational inefficiencies and translate them into scalable automation using APIs, scripting, workflow platforms, and AI capabilities. Own day-to-day SaaS lifecycle and reliability activities, implement secure integrations and identity/access configurations, and support deployment, upgrades, migrations, and decommissioning.
Location: São Paulo
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Administer, configure, maintain, and troubleshoot enterprise SaaS applications including Google Workspace, Slack, Microsoft Office 365, Lucidchart, and other collaboration platforms.
  • •Identify automation opportunities across SaaS operations and business workflows, translating operational inefficiencies into scalable automation.
  • •Develop scripts, workflows, and integrations using APIs and automation/scripting platforms to automate repetitive processes.
  • •Own day-to-day RTB/KTLO activities for assigned SaaS services, ensuring platform reliability, security, and operational health.
  • •Support SaaS lifecycle activities (deployment, configuration, upgrades, integrations, migrations, decommissioning) and troubleshoot integration/authentication/user experience issues.

Key Requirements

  • •3+ years of experience supporting, administering, or engineering SaaS or cloud-based applications.
  • •A basic Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field (or equivalent practical experience).
  • •Experience with enterprise productivity/collaboration platforms such as Google Workspace, Microsoft Office 365, and Slack.
  • •Experience scripting/programming with Python, PowerShell, or JavaScript, and integrating/automating SaaS via REST APIs.
  • •Experience troubleshooting SaaS applications and integrations, including identity/access concepts like SSO, provisioning, and role-based access.
Experience:3+ yearsSaaSCloud-based applications
Education:Bachelor's
Skills:Problem-solvingCommunicationOwnershipCritical thinkingCross-functional collaboration
Languages:English
Tech Stack:Google WorkspaceSlackMicrosoft Office 365LucidchartAPIsREST APIsPythonPowerShellJavaScriptSSOSCIMSAMLOIDCOktaGoogle Apps ScriptAppSheetWorkflow platformsAWSAzureGCP

Company Brief

DocuSign
Provides a cloud-based electronic signature and intelligent agreement management platform that automates document workflows, identity verification, contract lifecycle management, and agreement analytics for enterprises and individuals worldwide.
Industry: LegalTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2003
Glassdoor
Glassdoor: 3.6
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