Customer Success Manager (CSM) - SAP Academy for Customer Success - Indonesia (Hybrid)

SAP
Jakarta
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 2-3 yearsSkills: ["Communication","Problem-solving","Project management","Creative thinking","Emotional intelligence"]

Guide customers through their business journey with SAP solutions, driving customer satisfaction, retention, renewals, references, and upsells for cloud offerings. As part of the SAP Academy for Customer Success, complete a 10-month learn-apply program with classroom and field phases, learn SAP solution and industry focus areas, and become a strategic point of contact across the customer lifecycle—from deal signature to system provisioning and value realization.

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FursaFursa
SAP
SAP
2 hours ago

Customer Success Manager (CSM) - SAP Academy for Customer Success - Indonesia (Hybrid)

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Job Summary

Guide customers through their business journey with SAP solutions, driving customer satisfaction, retention, renewals, references, and upsells for cloud offerings. As part of the SAP Academy for Customer Success, complete a 10-month learn-apply program with classroom and field phases, learn SAP solution and industry focus areas, and become a strategic point of contact across the customer lifecycle—from deal signature to system provisioning and value realization.
Location: Jakarta
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Complete a 10-month learn-apply program with classroom and field phases to build capability for the CSM role.
  • •Serve as a strategic point of contact for customers within the assigned solution portfolio and leverage SAP resources to maintain customer health.
  • •Oversee key customer milestones across the customer lifecycle from deal signature through system provisioning and implementation progress.
  • •Drive customer retention, renewals, references, and upsells for SAP cloud products.
  • •Enhance skills in solution portfolio knowledge and value realization, including onboarding, training, and mentoring by a senior CSM professional.

Key Requirements

  • •2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
  • •Ability to deliver strategic guidance and solutions that drive customer success and long-term value.
  • •Proven experience resolving issues and managing escalations to ensure satisfaction and business continuity.
  • •Cooperative, productive working style with internal and external stakeholders.
  • •Proficiency in English and strong ability to quickly learn, adapt, and apply knowledge to deliver results.
Experience:2-3 years
Skills:CommunicationProblem-solvingProject managementCreative thinkingEmotional intelligence
Languages:English
Tech Stack:SAPCloudS/4HANASAP SuccessFactorsHCMSAP Supply Chain Management (SCM)SAP Customer Experience (CX)SAP Business Transformation Management (BTM)SAP Business Technology Platform (BTP)SAP Business Data Cloud (BDC)AIIntegrationApplicationDataInfrastructureSecurityDatabaseAnalyticsApplication developmentAI adoption

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
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Glassdoor: 4.1
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