Collaboration Managed Services Engineer (L1)

NTT
Beijing
Workplace: OnsiteFull timeFunction: Laboratory & Clinical OperationsEducation: bachelorsSkills: ["Communication","Active listening","Client focus","Ability to work in a pressurized environment","Adaptability"]

Provide first-line managed services for clients’ collaboration and IT infrastructure, ensuring operational continuity and meeting SLA requirements. Monitor public cloud, NTT and client environments, identify and investigate standard/low-complexity incidents, and manage incidents through resolution. Execute approved requests and maintenance tasks like patching and configuration changes, support clients via phone/chat when needed, and document/update knowledge articles.

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FursaFursa
NTT
NTT
1 year ago

Collaboration Managed Services Engineer (L1)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Provide first-line managed services for clients’ collaboration and IT infrastructure, ensuring operational continuity and meeting SLA requirements. Monitor public cloud, NTT and client environments, identify and investigate standard/low-complexity incidents, and manage incidents through resolution. Execute approved requests and maintenance tasks like patching and configuration changes, support clients via phone/chat when needed, and document/update knowledge articles.
Location: Beijing
Workplace: Onsite
Employment Type: Full time
Job Function: Laboratory & Clinical Operations
Seniority: Entry level

Key Responsibilities

  • •Monitor public cloud, NTT and client infrastructure and solutions.
  • •Identify problems/errors early and prevent recurring incidents through incident reduction opportunities.
  • •Investigate first-line incidents and determine root causes of incidents and problems.
  • •Fulfil approved service requests and execute approved maintenance activities (patching and configuration changes).
  • •Provide telephonic/chat support as required, handle shift handovers, and report/escalate incidents; update knowledge articles.

Key Requirements

  • •Entry-level experience or completion of a relevant intern programme.
  • •Troubleshooting experience providing network/voice/collaboration/contact centre administration and monitoring support in a medium to large ICT organisation.
  • •Working knowledge of voice, video, and other collaboration modalities.
  • •Diploma, bachelor’s degree, or relevant qualification in Information Technology/Computing (or equivalent work experience).
  • •CCNA (or equivalent) and M365 beginner certifications; additional certifications relevant to the supported services are valued.
Experience:ICTCollaborationManaged services
Education:Bachelor's in Information Technology/Computing
Skills:CommunicationActive listeningClient focusAbility to work in a pressurized environmentAdaptability
Certifications:CCNAM365 Beginner Certifications
Tech Stack:Public cloudMicrosoft 365 (M365)VoiceVideoCollaborationContact centre

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn