Collaboration Managed Services Engineer (L1)
NTT
Beijing
Workplace: OnsiteFull timeFunction: Laboratory & Clinical OperationsEducation: bachelorsSkills: ["Communication","Active listening","Client focus","Ability to work in a pressurized environment","Adaptability"]Provide first-line managed services for clients’ collaboration and IT infrastructure, ensuring operational continuity and meeting SLA requirements. Monitor public cloud, NTT and client environments, identify and investigate standard/low-complexity incidents, and manage incidents through resolution. Execute approved requests and maintenance tasks like patching and configuration changes, support clients via phone/chat when needed, and document/update knowledge articles.
