Applied Materials

2 months ago

Technical Support Engineer (TSE) MDP

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Provide end-to-end technical support for assigned customers, serving as the escalation and field focal point. Support installations, upgrades, operations, calibrations, service, and testing through Alpha Site and Beta Site activities. Generate and present system performance metrics (e.g., MTBF/MTBI/availability), review ECOs with follow-up to the field, and create/maintain technical documentation and support plans while ensuring successful field implementation.

Location: Singapore, Taiwan

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide all technical support for a specific customer, including escalations, fleet performance, installations, improvement programs, and upgrades.
•Serve as intermediary/field escalation focal point between the customer and Division by supporting field engineers, technicians, and product support during diagnosis and troubleshooting.
•Deliver Alpha Site support for new hardware/process/software design in house or on engineering tools, including installation, operation, calibration, service, and/or testing.
•Provide Beta Site support for new hardware/software/processes on customer tools, covering installation, operation, calibration, service, and/or testing.
•Initiate and review ECOs to ensure data supports fixes; generate and present system performance data and support documentation and plans.

Travel: Medium travel

Key Requirements

•Demonstrate conceptual and practical expertise in the discipline with basic knowledge of related areas.
•Use problem-solving judgment to solve complex issues by analyzing multiple sources of information.
•Explain difficult or sensitive information and work to build consensus with customers and internal teams.
•Act as a resource for colleagues with less experience and may lead small projects with manageable risks.
•Apply best practices for how your area integrates with others and understands competitive market factors.

Experience:Semiconductor equipmentMaterials engineeringElectronics

Skills:Root cause analysisAutomationProblem-solvingCommunicationLeadership

Tech Stack:ECOMTBFMTBIAvailabilityGPSCENsBKMs

Company Brief

Applied Materials

Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Applied Materials

2 months ago

Technical Support Engineer (TSE) MDP

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Singapore, Taiwan

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide all technical support for a specific customer, including escalations, fleet performance, installations, improvement programs, and upgrades.
•Serve as intermediary/field escalation focal point between the customer and Division by supporting field engineers, technicians, and product support during diagnosis and troubleshooting.
•Deliver Alpha Site support for new hardware/process/software design in house or on engineering tools, including installation, operation, calibration, service, and/or testing.
•Provide Beta Site support for new hardware/software/processes on customer tools, covering installation, operation, calibration, service, and/or testing.
•Initiate and review ECOs to ensure data supports fixes; generate and present system performance data and support documentation and plans.

Travel: Medium travel

Key Requirements

•Demonstrate conceptual and practical expertise in the discipline with basic knowledge of related areas.
•Use problem-solving judgment to solve complex issues by analyzing multiple sources of information.
•Explain difficult or sensitive information and work to build consensus with customers and internal teams.
•Act as a resource for colleagues with less experience and may lead small projects with manageable risks.
•Apply best practices for how your area integrates with others and understands competitive market factors.

Experience:Semiconductor equipmentMaterials engineeringElectronics

Skills:Root cause analysisAutomationProblem-solvingCommunicationLeadership

Tech Stack:ECOMTBFMTBIAvailabilityGPSCENsBKMs

Company Brief

Applied Materials

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor