Technical Support Engineer (TSE) MDP

Applied Materials
Singapore, Taiwan
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Root cause analysis","Automation","Problem-solving","Communication","Leadership"]

Provide end-to-end technical support for assigned customers, serving as the escalation and field focal point. Support installations, upgrades, operations, calibrations, service, and testing through Alpha Site and Beta Site activities. Generate and present system performance metrics (e.g., MTBF/MTBI/availability), review ECOs with follow-up to the field, and create/maintain technical documentation and support plans while ensuring successful field implementation.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Applied Materials
Applied Materials
3 months ago

Technical Support Engineer (TSE) MDP

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Provide end-to-end technical support for assigned customers, serving as the escalation and field focal point. Support installations, upgrades, operations, calibrations, service, and testing through Alpha Site and Beta Site activities. Generate and present system performance metrics (e.g., MTBF/MTBI/availability), review ECOs with follow-up to the field, and create/maintain technical documentation and support plans while ensuring successful field implementation.
Location: Singapore, Taiwan
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide all technical support for a specific customer, including escalations, fleet performance, installations, improvement programs, and upgrades.
  • •Serve as intermediary/field escalation focal point between the customer and Division by supporting field engineers, technicians, and product support during diagnosis and troubleshooting.
  • •Deliver Alpha Site support for new hardware/process/software design in house or on engineering tools, including installation, operation, calibration, service, and/or testing.
  • •Provide Beta Site support for new hardware/software/processes on customer tools, covering installation, operation, calibration, service, and/or testing.
  • •Initiate and review ECOs to ensure data supports fixes; generate and present system performance data and support documentation and plans.
Travel: Medium travel

Key Requirements

  • •Demonstrate conceptual and practical expertise in the discipline with basic knowledge of related areas.
  • •Use problem-solving judgment to solve complex issues by analyzing multiple sources of information.
  • •Explain difficult or sensitive information and work to build consensus with customers and internal teams.
  • •Act as a resource for colleagues with less experience and may lead small projects with manageable risks.
  • •Apply best practices for how your area integrates with others and understands competitive market factors.
Experience:Semiconductor equipmentMaterials engineeringElectronics
Skills:Root cause analysisAutomationProblem-solvingCommunicationLeadership
Tech Stack:ECOMTBFMTBIAvailabilityGPSCENsBKMs

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor