Business Operations Director

NTT
Dublin
Full timeFunction: Business OperationsSkills: ["Leadership","Communication","Decision-making","Problem-solving","Stakeholder management"]

Drive operational efficiency for “middle” and “back office” functions in Ireland, supporting the Country Lead’s client-facing priorities. Implement governance to track progress against the Sector Strategic Growth Plan and NTT DATA KPIs, ensure accurate Salesforce CRM pipeline data, and lead weekly pipeline calls and monthly P&L forecasting. Oversee invoicing, aged debt, reporting packs, sales investment approvals, resource allocation, and delegated bid sign-off when needed.

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NTT
NTT
2 days ago

Business Operations Director

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Last checked: 20 hours agoStatus: Live

Job Summary

Drive operational efficiency for “middle” and “back office” functions in Ireland, supporting the Country Lead’s client-facing priorities. Implement governance to track progress against the Sector Strategic Growth Plan and NTT DATA KPIs, ensure accurate Salesforce CRM pipeline data, and lead weekly pipeline calls and monthly P&L forecasting. Oversee invoicing, aged debt, reporting packs, sales investment approvals, resource allocation, and delegated bid sign-off when needed.
Location: Dublin
Employment Type: Full time
Job Function: Business Operations
Seniority: Director level

Key Responsibilities

  • •Manage day-to-day “middle” and “back office” operations and enforce governance to track progress against the Strategic Growth Plan and KPIs.
  • •Ensure compliance with NTT DATA policies, including bid approvals, signature policies, and data protection.
  • •Oversee sector pipeline data accuracy in Salesforce; lead weekly pipeline calls and provide order intake forecasts.
  • •Lead monthly P&L forecasting and manage invoicing accuracy, aged debt, and WIP approval/clearing.
  • •Prepare monthly sector reporting packs, track KPIs, escalate risks, drive process improvements, and provide delegated bid sign-off when the Sector Head is absent.

Key Requirements

  • •Extensive experience in operational leadership, business management, and financial oversight.
  • •Proven ability to manage business operations, ensure compliance with corporate policies, and deliver against financial targets.
  • •Strong understanding of business accounting principles, financial forecasting, and reporting.
  • •Ability to process and analyze data to create reports, perform trend analysis, and support decision-making.
  • •Experience defining and approving sales investment (e.g., marketing expenses) and leveraging commercial resources to drive growth.
Skills:LeadershipCommunicationDecision-makingProblem-solvingStakeholder management
Tech Stack:SalesforceCRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn