Sales Assistant (m/w/d)

Hermes
Berlin
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 3+ yearsSkills: ["Customer service","Empathy","Adaptability","Teamwork","Communication"]

Drive sales and deliver exceptional in-store service as a Sales Assistant in a Hermès boutique in Berlin Kudamm. Welcome customers, understand their needs, and recommend products across Hermès universes while maintaining high product and service standards. Build and maintain strong customer relationships, handle customer inquiries and concerns, and provide excellent aftersales service. Work within a dynamic team and contribute to a high-standards retail experience.

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Hermes
Hermes
1 month ago

Sales Assistant (m/w/d)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Drive sales and deliver exceptional in-store service as a Sales Assistant in a Hermès boutique in Berlin Kudamm. Welcome customers, understand their needs, and recommend products across Hermès universes while maintaining high product and service standards. Build and maintain strong customer relationships, handle customer inquiries and concerns, and provide excellent aftersales service. Work within a dynamic team and contribute to a high-standards retail experience.
Location: Berlin
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Represent Hermès values to customers and convey a welcoming, generous experience
  • •Provide excellent customer service and an enjoyable shopping environment tailored to each customer
  • •Handle high-quality sales activities in the store while maintaining product quality and service standards across all métiers
  • •Build and maintain strong relationships with prospective and current customers
  • •Identify and address customer requests and concerns

Pay and Benefits

Perks:Paid LeavePensionGym MembershipChildcareParental Leave

Key Requirements

  • •Several years of experience with customer contact in luxury retail or another high-end service environment
  • •A natural passion for people and service
  • •High adaptability and strong empathy with customers from different cultures
  • •Excellent teamwork skills to achieve shared goals
  • •Fluent German and very good English; additional language is a plus
Experience:3+ yearsLuxury retailHigh-end service
Skills:Customer serviceEmpathyAdaptabilityTeamworkCommunication
Languages:GermanEnglish

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn