MS Engineer L2- Windows

NTT
Mumbai
Workplace: HybridFull timeFunction: IT Operations (Systems/Network Admin)Experience: 4+ yearsEducation: bachelorsSkills: ["Troubleshooting","Analytical skills","Communication","Prioritization","Documentation discipline"]

Serve as an L2 Cross Technology Managed Services Engineer, supporting and troubleshooting client Windows server infrastructure. Proactively monitor, resolve, and document incidents and requests within SLAs, performing root-cause analysis and handling escalations. Execute safe changes, support disaster recovery activities, and collaborate with L1, automation teams, and cross-functional groups. Maintain high service quality through ticketing, knowledge article/SOP updates, and adherence to ITIL, incident, and problem management processes.

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FursaFursa
NTT
NTT
6 days ago

MS Engineer L2- Windows

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Serve as an L2 Cross Technology Managed Services Engineer, supporting and troubleshooting client Windows server infrastructure. Proactively monitor, resolve, and document incidents and requests within SLAs, performing root-cause analysis and handling escalations. Execute safe changes, support disaster recovery activities, and collaborate with L1, automation teams, and cross-functional groups. Maintain high service quality through ticketing, knowledge article/SOP updates, and adherence to ITIL, incident, and problem management processes.
Location: Mumbai
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Monitor, identify, investigate, and resolve technical incidents and problems, restoring services and maintaining client satisfaction.
  • •Manage work queues and address incidents and requests within agreed SLAs while updating tickets with actions taken.
  • •Analyze issues before they escalate, conduct root cause analysis, and create/update problem records, work notes, and knowledge articles/SOPs.
  • •Execute changes with risk mitigation and participate in change management, ticket quality audits, and recommendations for improvement/automation.
  • •Handle client escalations appropriately and assist with disaster recovery functions and tests when necessary.

Key Requirements

  • •Provide L2 support for Windows Server environments including Windows Server 2012/2016/2019/2022.
  • •Troubleshoot and resolve incidents across OS performance, server availability, hardware alerts, and applications.
  • •Manage and troubleshoot Active Directory, Group Policy, DNS, DHCP, and file/print services.
  • •Handle user access and permissions, including NTFS/share permissions and account-related issues.
  • •Basic PowerShell and patching/vulnerability remediation experience using tools such as WSUS/SCCM, following change-management procedures.
Experience:4+ yearsIT servicesManaged servicesInfrastructure operations
Education:Bachelor's in Computer Science, Information Technology, or a related field
Skills:TroubleshootingAnalytical skillsCommunicationPrioritizationDocumentation discipline
Certifications:AZ-800AZ-801MCSAMCSEAzure Administrator
Tech Stack:Windows ServerActive DirectoryGroup PolicyDNSDHCPIISRDPWSUSPowerShellSCCMSCOMSolarWindsNagiosVMwareHyper-VServiceNowRemedyJiraITIL

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn