Senior Community Manager

Fivetran
Colorado, New York
Workplace: RemoteFull timeUSD 130,068 - 162,585.5Function: Communications, PR & CommunitySkills: ["Written communication","Facilitation","De-escalation","Cross-functional collaboration","Emotional intelligence"]

Lead the dbt community team’s digital engagement with a primary focus on managing and growing the dbt Slack community. Own day-to-day operations, moderation, member support workflows, and community programming. Build scalable tools and content systems, coach moderators, monitor engagement and health metrics, and run experiments to improve outcomes. Collaborate cross-functionally to surface insights and support cohesive engagement beyond Slack.

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Fivetran
Fivetran
1 day ago

Senior Community Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Lead the dbt community team’s digital engagement with a primary focus on managing and growing the dbt Slack community. Own day-to-day operations, moderation, member support workflows, and community programming. Build scalable tools and content systems, coach moderators, monitor engagement and health metrics, and run experiments to improve outcomes. Collaborate cross-functionally to surface insights and support cohesive engagement beyond Slack.
Location: Colorado, New York
Workplace: Remote
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Own day-to-day operations of the dbt Slack community, ensuring a welcoming, high-signal experience worldwide.
  • •Partner with community leaders and internal stakeholders to evolve channel strategy, community guidelines, and engagement programming.
  • •Develop and maintain scalable moderation and support workflows (triage, escalation paths, response playbooks), including Code of Conduct enforcement.
  • •Coach and support moderators and community champions; recruit and onboard new moderators as the community grows.
  • •Monitor engagement and health metrics and run experiments to improve growth, activation, retention, response times, and sentiment; surface insights to internal teams.

Pay and Benefits

Salary: USD 130,068 - 162,585.5
Equity and Bonus:Equity
Perks:Health InsurancePaid Time-offPaid SickParental LeaveEquityCell Stipend

Key Requirements

  • •5+ years of experience in digital community management, online engagement, or community program management in a global or distributed environment.
  • •Experience owning day-to-day operations for a large online community (Slack/Discord/forum), including moderation, member support, and community health.
  • •Experience building and improving moderation and support workflows (triage, escalation paths, response playbooks) with Code of Conduct enforcement.
  • •Excellent written communication and facilitation skills, including de-escalation and encouragement of productive conversation.
  • •Experience using community tooling and analytics (e.g., Slack workflows, Common Room) to track engagement, identify trends, and drive improvement.
Experience:Digital communitiesOnline engagementCommunity programsGlobal teams
Skills:Written communicationFacilitationDe-escalationCross-functional collaborationEmotional intelligence
Languages:English
Tech Stack:SlackDiscordCommon RoomSlack workflowsAnalyticsKnowledge baseIntegrationsWeb portal

Company Brief

Fivetran
Provides automated data integration and replication software that moves data from hundreds of sources into cloud data warehouses and analytics platforms. Helps engineering and analytics teams keep data pipelines reliable, current, and low-maintenance.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Oakland, United States
Founded: 2012
WebsiteLinkedIn