Success Manager (EMEA)

Netflix
London
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsSkills: ["Communication","Stakeholder management","Relationship building","Data analysis","Content creation"]

Partner with Netflix Studios and internal teams to drive user adoption of business products across EMEA. Design and deliver scalable, blended learning and communication programs, maintain learning resource libraries, and lead change-management initiatives for product and feature launches. Use feedback and data to surface actionable insights to Product and Business stakeholders, ensuring users understand workflows and gain value from Netflix-built apps.

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Netflix
Netflix
4 days ago

Success Manager (EMEA)

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Last checked: 2 hours agoStatus: Live

Job Summary

Partner with Netflix Studios and internal teams to drive user adoption of business products across EMEA. Design and deliver scalable, blended learning and communication programs, maintain learning resource libraries, and lead change-management initiatives for product and feature launches. Use feedback and data to surface actionable insights to Product and Business stakeholders, ensuring users understand workflows and gain value from Netflix-built apps.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Design and deliver scalable, blended learning experiences tailored to global audiences and aligned with product go-to-market strategies
  • •Build and maintain a learning resource library across a portfolio of products
  • •Lead end-to-end project management for communication and learning initiatives, including goals, project plans, coordination, and delivery
  • •Own communication strategies for product and feature launches and drive change management for internal and external user adoption
  • •Gather and synthesize user feedback and data to identify trends, craft narratives, and communicate actionable insights to Product and Business partners
Travel: Low travel

Key Requirements

  • •5+ years of Learning and Development or Customer/User Success experience
  • •Required English language skills; other European languages are a plus
  • •Deep GenAI fluency and comfort using AI-powered productivity tools to create learning and enablement materials
  • •Experience designing blended learning programs (curriculum creation, delivery, data gathering, measuring effectiveness)
  • •Strong content creation and facilitation skills for learning materials (e.g., video, simulations, documentation) and in-person/online programs
Experience:5+ yearsLearning and developmentCustomer successUser successGenAI
Skills:CommunicationStakeholder managementRelationship buildingData analysisContent creation
Languages:EnglishOther European languages
Tech Stack:GenAIAI-powered productivity tools

Company Brief

Netflix
Global subscription streaming service that produces and distributes movies, TV series, and games across multiple devices, operating worldwide with extensive original content and localized offerings.
Industry: Streaming Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Los Gatos, United States
Founded: 1997
Glassdoor
Glassdoor: 4.1
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