Collision Concierge - Memphis

AutoNation
Memphis
Workplace: OnsiteFull timeUSD 30,000 - 70,000 annuallyFunction: Hospitality & Food ServiceSkills: ["Communication","Interpersonal skills","Organization","Problem-solving","Customer experience"]

Handle AutoNation dealership collision customer needs by discussing repair options, documenting requirements and estimates, and obtaining approval for repairs. Coordinate with the local AutoNation Collision Center to provide repair-status updates, follow up to meet expectations, and build referral rapport. Process transactions with strict compliance, stay familiar with collision repair and insurance basics (DRP/non-DRP), and maintain organized administrative processes.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
AutoNation
AutoNation
4 months ago

Collision Concierge - Memphis

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Handle AutoNation dealership collision customer needs by discussing repair options, documenting requirements and estimates, and obtaining approval for repairs. Coordinate with the local AutoNation Collision Center to provide repair-status updates, follow up to meet expectations, and build referral rapport. Process transactions with strict compliance, stay familiar with collision repair and insurance basics (DRP/non-DRP), and maintain organized administrative processes.
Location: Memphis
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Entry level

Key Responsibilities

  • •Greet customers and discuss collision repair options on the service drive or in the sales department.
  • •Document customer repair needs and estimated costs, and seek customer approval for needed repairs.
  • •Coordinate with the local collision center and update customers and internal associates on repair status.
  • •Understand basic collision repair parameters and insurance programs (DRP and non-DRP).
  • •Process transactions and ensure 100% compliance with state and federal laws and regulations.

Pay and Benefits

Salary: USD 30,000 - 70,000 annually
Perks:401kHealth InsuranceDentalVisionMaternity LeaveVehicle Discounts

Key Requirements

  • •Proven ability to provide exceptional customer experience.
  • •Ability to set and achieve targeted goals.
  • •Detail-oriented, organized, and able to manage administrative processes in a timely manner.
  • •Demonstrated communication, consultative, interpersonal, and organizational skills.
  • •Valid in-state driver’s license with an acceptable, safe driving record; prior sales or retail experience preferred but not required.
Experience:AutomotiveRetailCustomer service
Skills:CommunicationInterpersonal skillsOrganizationProblem-solvingCustomer experience
Licenses:Valid in-state driver's license
Tech Stack:Technology

Company Brief

AutoNation
AutoNation is a leading automotive retailer in the United States, operating a network of new and used vehicle dealerships, service centers, and parts operations while offering financing, insurance, and vehicle remarketing services.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Lauderdale, United States
Founded: 1996
WebsiteLinkedIn