Service Desk lll

Crusoe
Bellevue
Workplace: OnsiteFull timeUSD 100,000 - 120,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Problem-solving","Customer-obsessed","Self-motivated","Continuous learning","Communication"]

Troubleshoot and resolve end-user and systems issues across networks, servers, infrastructure, SaaS applications, and file shares. You’ll partner with internal teams and external vendors to improve performance and deliver seamless support, owning complex problems end to end with clear documentation and follow-through. Administer and configure cloud identity, MDM automation, and MDR/XDR tools to keep the IT ecosystem secure, and lead rollouts and upgrades as part of company-wide infrastructure initiatives.

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FursaFursa
Crusoe
Crusoe
3 days ago

Service Desk lll

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Troubleshoot and resolve end-user and systems issues across networks, servers, infrastructure, SaaS applications, and file shares. You’ll partner with internal teams and external vendors to improve performance and deliver seamless support, owning complex problems end to end with clear documentation and follow-through. Administer and configure cloud identity, MDM automation, and MDR/XDR tools to keep the IT ecosystem secure, and lead rollouts and upgrades as part of company-wide infrastructure initiatives.
Location: Bellevue
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Troubleshoot and resolve technical issues across networks, infrastructure, and SaaS applications.
  • •Partner with cross-functional teams and external vendors to improve system performance and deliver user support.
  • •Own complex issues end to end, from initial report through resolution, documenting outcomes and driving improvements.
  • •Administer and configure cloud identity platforms, MDM automation, and MDR/XDR tools to keep the IT ecosystem secure and efficient.
  • •Lead technology rollouts and system upgrades for company-wide infrastructure initiatives.

Pay and Benefits

Salary: USD 100,000 - 120,000 annually
Perks:Health InsuranceDentalVision401kPaid LeavePaid ParentalLife InsuranceDisability

Key Requirements

  • •Strong background in cloud identity management platforms (SSO, SAML 2.0, and MFA).
  • •Hands-on experience with MDM automation tools such as Google MDM, Kandji, or Intune.
  • •Experience administering and troubleshooting Windows, macOS, and Linux systems.
  • •Familiarity with MDR/XDR platforms such as Sophos XDR, CrowdStrike, or Huntress.
  • •Proficiency with ticketing systems, IT documentation platforms, and SaaS management.
Experience:SaaSEnterprise IT
Skills:Problem-solvingCustomer-obsessedSelf-motivatedContinuous learningCommunication
Tech Stack:SSOSAML 2.0MFAGoogle MDMKandjiIntuneWindowsMacOSLinuxMDRXDRSophos XDRCrowdStrikeHuntressTicketing systemsMDMSaaS management

Company Brief

Crusoe
Builds vertically integrated, energy-first AI infrastructure and purpose-built AI data centers (Crusoe Cloud), leveraging clean/stranded energy to power large-scale GPU compute for AI training and inference.
Industry: Data Centers
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: Denver, United States
Founded: 2018
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor