Team Lead, Enterprise RCM Operations

Prompt
United States
Workplace: RemoteFull timeUSD 70,000 - 85,000 annuallyFunction: Administration & Executive AssistanceExperience: 2+ yearsSkills: ["Leadership","Change management","Coaching","Mentoring","Root cause analysis"]

Lead enterprise accounts for revenue cycle operations as a subject matter expert and operational point of contact. Oversee accounts receivable, billing, payment posting, and AR workflow performance, driving root-cause analysis for denials, underpayments, and variances. Partner with Client Success Managers and internal teams to optimize workflows, manage escalations, monitor AR aging and KPIs, and ensure timely reporting while coaching and developing team members.

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Prompt
Prompt
3 days ago

Team Lead, Enterprise RCM Operations

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Job Summary

Lead enterprise accounts for revenue cycle operations as a subject matter expert and operational point of contact. Oversee accounts receivable, billing, payment posting, and AR workflow performance, driving root-cause analysis for denials, underpayments, and variances. Partner with Client Success Managers and internal teams to optimize workflows, manage escalations, monitor AR aging and KPIs, and ensure timely reporting while coaching and developing team members.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Serve as primary operational point of contact for enterprise accounts across accounts receivable, billing, payment posting, and revenue cycle workflows.
  • •Conduct root cause analysis for denied/rejected claims, underpayments, payment variances, and workflow breakdowns, then implement corrective actions and process improvements.
  • •Monitor AR performance, denial trends, aging, and payment anomalies; act as first line of escalation for claim resolution and payer/workflow barriers.
  • •Oversee team operations by assigning and prioritizing weekly workloads, managing daily performance, and ensuring end-of-month reconciliations and reporting deliverables.
  • •Facilitate onboarding, training, and ongoing coaching; lead 1:1s and team syncs, mentor team members, and support audits and strategic initiatives as assigned.

Pay and Benefits

Salary: USD 70,000 - 85,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveLife InsuranceDisability Insurance

Key Requirements

  • •2+ years of hands-on experience managing day-to-day functions of a billing and collections team, including reviewing, coding, and collecting professional services.
  • •Proven experience navigating revenue cycle management complexities in the healthcare industry.
  • •Ability to drive organizational transformation and change management initiatives, with strategic vision for adapting to evolving industry trends and regulations.
  • •Demonstrated supervisory skills including leadership, team development, coaching, mentoring, and situational assessment.
  • •Proficiency using revenue cycle management software, including Google for Business and Microsoft Excel/Word; familiarity with clearinghouses and relevant healthcare SaaS tools is desirable.
Experience:2+ yearsHealthcareRevenue cycle managementBilling and collections
Skills:LeadershipChange managementCoachingMentoringRoot cause analysis
Tech Stack:Google for BusinessMicrosoft ExcelMicrosoft Word

Company Brief

Prompt
Provides an AI-powered cloud EMR and practice management platform for outpatient rehab therapy clinics, combining scheduling, documentation, billing, patient engagement, analytics, and AI scribing to improve clinic efficiency and revenue.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Hoboken, United States
Founded: 2017
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor