Wire Transfer Specialist

Customers Bancorp
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Multi-tasking","Relationship building","Customer service","Investigation","Attention to compliance"]

Perform operational support for the Wire Transfer Department under general supervision, ensuring wire instructions are processed accurately, timely, and compliantly. Process and repair online customer-initiated wires using Wire Transfer and SWIFT systems, monitor queues, and handle inquiries to resolve wire-related issues. Maintain required approvals, investigate discrepancies and OFAC hits for compliance, and assist with Payment Operations reporting and branch/department/client wire requests.

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FursaFursa
Customers Bancorp
Customers Bancorp
2 days ago

Wire Transfer Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Perform operational support for the Wire Transfer Department under general supervision, ensuring wire instructions are processed accurately, timely, and compliantly. Process and repair online customer-initiated wires using Wire Transfer and SWIFT systems, monitor queues, and handle inquiries to resolve wire-related issues. Maintain required approvals, investigate discrepancies and OFAC hits for compliance, and assist with Payment Operations reporting and branch/department/client wire requests.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Ensure assigned wire transactions (including foreign currency payments), customer service, wire investigation/research, and reconciliations are completed timely, accurately, and in line with policies, service levels, audit, and compliance requirements.
  • •Verify appropriate approval is obtained for outgoing wires prior to transmitting funds.
  • •Monitor incoming wire queues to ensure assigned transactions are posted timely and accurately.
  • •Provide elite customer service for wire transfers and serve as an initial point of contact for wire-related requests/issues received by phone or email.
  • •Monitor and review OFAC hits, investigate discrepancies/errors, communicate findings to management, and recommend process improvements.

Key Requirements

  • •2+ years of wire transfer or bank operations experience in a production environment within a Bank/Credit Union.
  • •Ability to multi-task in a production support environment.
  • •Ability to build strong relationships.
  • •Proficient in Microsoft Office Suite.
  • •Previous experience using Finzly and FIS software is preferred.
Experience:2+ yearsBank operationsWire transfers
Skills:Multi-taskingRelationship buildingCustomer serviceInvestigationAttention to compliance
Tech Stack:Microsoft Office SuiteFinzlyFISSWIFTOFACWire Transfer system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Customers Bancorp
Customers Bancorp is a bank holding company that provides commercial and consumer banking services through Customers Bank. It offers lending, deposit products, cash management, and digital banking solutions for businesses and individuals.
Industry: Banking
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: West Reading, United States
Founded: 1997
WebsiteLinkedIn