Associate Manager, Enablement and Strategy

Tarro
Kuala Lumpur
Workplace: OnsiteFull timeFunction: OtherEducation: bachelorsSkills: ["Communication","Presentation","Coaching","Organization","Collaboration"]

Transformation and Enablement Associate Manager leads Tarro’s training strategy and operations, starting with the Account Executives and expanding to Kuala Lumpur teams. You’ll design programs, select and manage the LMS, maintain the knowledge base, and build scalable frameworks to upskill staff. Partner with Product, Ops, and CX to align training with product updates and evolving client needs.

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FursaFursa
Tarro
Tarro
8 months ago

Associate Manager, Enablement and Strategy

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Transformation and Enablement Associate Manager leads Tarro’s training strategy and operations, starting with the Account Executives and expanding to Kuala Lumpur teams. You’ll design programs, select and manage the LMS, maintain the knowledge base, and build scalable frameworks to upskill staff. Partner with Product, Ops, and CX to align training with product updates and evolving client needs.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time

Key Responsibilities

  • •Design and implement Tarro’s end-to-end training and enablement strategy, starting with account executives.
  • •Establish the infrastructure for scalable learning — selecting and implementing the right LMS and knowledge base tools.
  • •Build modular training curriculums that can be easily localized or adapted for different teams and geographies.
  • •Own the onboarding experience for new hires — ensuring smooth ramp-up, clear milestones, and strong operational readiness.
  • •Develop train-the-trainer programs and empower internal leads to deliver training consistently.

Key Requirements

  • •3+ years experience in product management, consulting, transformation, enablement, or operations in a fast-paced environment.
  • •Bachelor’s degree in business, technology, engineering or any similar degree.
  • •Excellent communication and presentation skills in both English and Mandarin.
  • •Ability to coach learners from 0 to 1, with genuine care for their growth and progress.
  • •Highly organized, detail-oriented and proactive in driving continuous improvement.
Experience:SaaSRetail techHospitality technology
Education:Bachelor's
Skills:CommunicationPresentationCoachingOrganizationCollaboration
Tech Stack:LMSKnowledge baseCOSVoice Ops

Company Brief

Tarro
Tarro provides a SaaS platform that helps businesses automate customer onboarding, identity verification, and fraud prevention via API integrations, workflow automation, and analytics to improve conversion and compliance.
Industry: Fintech Infrastructure
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