Customer Service Representative - Collections

Commerce Bancshares
Kansas City, St. Louis
Workplace: HybridFull timeUSD 18 - 20.5 hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Empathetic communication","Problem-solving","Independent work","Attention to detail","Adaptability"]

Help customers with current and past-due credit card and loan accounts by explaining financial obligations, identifying reasons for delinquency, and offering repayment options. You’ll manage inbound and outbound calls, document account maintenance, and maintain quality and productivity. This hybrid/flexible collector role supports low delinquency and low losses, requiring empathy with customers, firm follow-through, confidentiality, and strong problem-solving in a fast-paced environment.

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Commerce Bancshares
Commerce Bancshares
1 month ago

Customer Service Representative - Collections

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Help customers with current and past-due credit card and loan accounts by explaining financial obligations, identifying reasons for delinquency, and offering repayment options. You’ll manage inbound and outbound calls, document account maintenance, and maintain quality and productivity. This hybrid/flexible collector role supports low delinquency and low losses, requiring empathy with customers, firm follow-through, confidentiality, and strong problem-solving in a fast-paced environment.
Location: Kansas City, St. Louis
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Collect on low-risk accounts to minimize delinquency and losses while handling varying collection levels as assigned.
  • •Assist consumers in interpreting financial situations, reasons for delinquency, and guidance to limit loss to the bank.
  • •Negotiate repayment options by asking questions and offering applicable solutions.
  • •Handle inbound and outbound calls for current and past due accounts, including leaving messages as needed.
  • •Provide proper documentation and account maintenance while maintaining quality assurance and productivity.

Pay and Benefits

Salary: USD 18 - 20.5 hourly
Perks:Health InsuranceDentalVision401kLife InsurancePaid LeavePaid PersonalEducation Assistance

Key Requirements

  • •1+ year of customer service experience
  • •High school diploma or equivalent combination of education and experience
  • •Ability to maintain a high degree of confidentiality
  • •Excellent customer service skills and strong written, verbal, and interpersonal communication
  • •Basic proficiency with Microsoft Word, Excel, and Outlook
Experience:1+ yearsCollectionsBankingCredit cardsLoans
Education:High School
Skills:Empathetic communicationProblem-solvingIndependent workAttention to detailAdaptability
Tech Stack:TSYSSHAWDM9Microsoft WordMicrosoft ExcelOutlookInbound/outbound/blended dialing

Company Brief

Commerce Bancshares
Provides commercial, retail, wealth management, and payment services through its regional banking operations. Commerce Bancshares serves individuals, businesses, and institutions across the Midwest with deposit accounts, lending, treasury, and card solutions.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Kansas City, United States
Founded: 1865
WebsiteLinkedIn