Incident Response Analyst

Cisco
Bengaluru
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 6-7 yearsEducation: bachelorsSkills: ["Root cause analysis","Troubleshooting","Critical thinking","Communication","Cross-functional collaboration"]

Support production incidents for Cisco Commerce systems, acting as the primary point of contact for ticket intake, triage, and resolution across business units. Perform root-cause analysis, analyze support trends, and propose long-term fixes. Collaborate with business users, analysts, and developers to evaluate improvements and enhancements, while following security, scalability, and performance best practices and documenting findings for knowledge management.

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FursaFursa
Cisco
Cisco
1 day ago

Incident Response Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Support production incidents for Cisco Commerce systems, acting as the primary point of contact for ticket intake, triage, and resolution across business units. Perform root-cause analysis, analyze support trends, and propose long-term fixes. Collaborate with business users, analysts, and developers to evaluate improvements and enhancements, while following security, scalability, and performance best practices and documenting findings for knowledge management.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Serve as the main point of contact for production support, managing and resolving tickets across business units.
  • •Triage and prioritize tickets based on urgency and impact.
  • •Conduct root cause analysis and apply critical thinking to resolve complex issues.
  • •Analyze trends in support tickets to identify recurring problems and implement long-term solutions.
  • •Collaborate with business users, analysts, and developers; document resolutions and recurring issues for knowledge management.

Key Requirements

  • •Bachelor’s degree in Engineering with 6–7 years of relevant professional experience.
  • •3+ years using or supporting Java, SQL/PL-SQL, and one or more: Oracle, MongoDB, Cassandra, Snowflake, AngularJS, Python, APIs (HTTP/RESTful), Elastic, or Kibana.
  • •3+ years of experience in technical operations support and using case management tools.
  • •Experience supporting commercial business processes for Configure, Price, Quote and Order Management systems.
  • •Ability to analyze internal processes, data, and problems to identify improvements using digital and cloud technologies.
Experience:6-7 yearsTechnical operations supportIncident responseCloud technologiesCPQAPIs
Education:Bachelor's in Engineering
Skills:Root cause analysisTroubleshootingCritical thinkingCommunicationCross-functional collaboration
Languages:English
Tech Stack:JavaSQLPL/SQLOracleMongoDBCassandraSnowflakeAngularJSPythonAPIsHTTPRESTful web servicesElasticKibana

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
Glassdoor
Glassdoor: 4.0
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