LexisNexis Risk Solutions

3 weeks ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Technical Account Manager provides advanced technical support for LexisNexis Risk Solutions’ software products, owning complex customer issues from investigation to resolution. You will analyze logs and data, collaborate with Level 3 Support and Product teams, manage SLAs, and communicate effectively with customers to ensure reliable, high-quality service and continuous product improvement.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Investigate, analyze, troubleshoot, and reproduce complex technical issues reported by customers
•Respond to and log all incoming customer support calls and emails in accordance with defined SLAs
•Own support cases end to end, including customer communication, status updates, and timely resolution
•Manage issue severity and handle customer escalations professionally and effectively
•Perform in-depth technical research related to software products, including root cause analysis and issue reproduction

Pay and Benefits

Salary: USD 78,100 - 130,300 annually

Key Requirements

•University degree in Computer Science or a related discipline
•Experience in Application Support, Customer Service, and/or software development or implementation services
•Experience supporting web applications and relational database management systems (RDBMS)
•Experience working in Unix environments (AIX, Solaris, Oracle); MQSeries experience is a plus
•Technical background with programming or scripting languages, SQL queries, and data formats such as JSON, XML, and CSV

Experience:Risk managementFraudIdentity verificationAML

Education:Bachelor's

Skills:CommunicationProblem-solvingTeamworkOrganizationCustomer focus

Languages:English

Tech Stack:SQLOracleMS SQL ServerJSONXMLCSVUnixAIXSolarisJavaScriptHTMLCSSMQSeries

Company Brief

LexisNexis Risk Solutions

Provides data, analytics, and technology solutions to help businesses manage risk, detect fraud, comply with regulations, and make decisions across insurance, financial services, government, and commercial sectors.

Industry: RegTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Public Company

Headquarters: Alpharetta, United States

Website LinkedIn

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LexisNexis Risk Solutions

3 weeks ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Investigate, analyze, troubleshoot, and reproduce complex technical issues reported by customers
•Respond to and log all incoming customer support calls and emails in accordance with defined SLAs
•Own support cases end to end, including customer communication, status updates, and timely resolution
•Manage issue severity and handle customer escalations professionally and effectively
•Perform in-depth technical research related to software products, including root cause analysis and issue reproduction

Pay and Benefits

Salary: USD 78,100 - 130,300 annually

Key Requirements

•University degree in Computer Science or a related discipline
•Experience in Application Support, Customer Service, and/or software development or implementation services
•Experience supporting web applications and relational database management systems (RDBMS)
•Experience working in Unix environments (AIX, Solaris, Oracle); MQSeries experience is a plus
•Technical background with programming or scripting languages, SQL queries, and data formats such as JSON, XML, and CSV

Experience:Risk managementFraudIdentity verificationAML

Education:Bachelor's

Skills:CommunicationProblem-solvingTeamworkOrganizationCustomer focus

Languages:English

Tech Stack:SQLOracleMS SQL ServerJSONXMLCSVUnixAIXSolarisJavaScriptHTMLCSSMQSeries

Company Brief

LexisNexis Risk Solutions

Industry: RegTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Public Company

Headquarters: Alpharetta, United States

Website LinkedIn