Salesforce Sales & Service Cloud Administrator

Bounteous
United States
Workplace: RemoteContractFunction: Administration & Executive AssistanceExperience: 3+ yearsSkills: ["Collaboration","Agile delivery","Incident communication","Continuous improvement","Production troubleshooting"]

Own hands-on administration and configuration of a Salesforce org covering Sales Cloud and Service Cloud, including objects/data model, Flow-based automation, approval processes, and sales/service setup. Partner with Salesforce engineers, architects, product, and program delivery leads to translate requirements into backlog items, troubleshoot production issues, support releases, and deliver stakeholder demos. Work Pacific Time business hours with occasional after-hours coverage.

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FursaFursa
Bounteous
Bounteous
1 day ago

Salesforce Sales & Service Cloud Administrator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own hands-on administration and configuration of a Salesforce org covering Sales Cloud and Service Cloud, including objects/data model, Flow-based automation, approval processes, and sales/service setup. Partner with Salesforce engineers, architects, product, and program delivery leads to translate requirements into backlog items, troubleshoot production issues, support releases, and deliver stakeholder demos. Work Pacific Time business hours with occasional after-hours coverage.
Location: United States
Workplace: Remote
Employment Type: Contract
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Administer custom and standard Salesforce objects, page layouts, record types, and data model changes, including day-to-day configuration ownership.
  • •Build and maintain Flow-based business process automation and approval processes, including notifications and retirement of legacy automation where applicable.
  • •Configure and optimize Sales Cloud setup (leads/accounts/opportunities, products/pricing/quotes, forecasting/territories, lead routing/data quality) to support pipeline visibility and assignment.
  • •Configure and optimize Service Cloud components (cases/service console, Omni-Channel routing and skills-based assignment, knowledge base, entitlements and SLAs).
  • •Partner cross-functionally to translate requirements into backlog items, troubleshoot production issues, support releases/sandbox testing, and cover stakeholder demos and occasional after-hours critical issue support.

Key Requirements

  • •3+ years of hands-on Salesforce administration, including 1+ years supporting Sales Cloud and/or Service Cloud in a production environment.
  • •Strong knowledge of objects, fields, record types, relationships, and page layouts, including the security & sharing model (profiles, permission sets, role hierarchy, OWD, sharing rules).
  • •Proven experience building and maintaining Flow automation and approval processes.
  • •Practical Sales Cloud configuration experience (Lead/Account/Contact/Opportunity management, products, price books, quotes, forecasting).
  • •Practical Service Cloud configuration experience (Case management, Omni-Channel, Knowledge, Entitlement/SLA setup) plus comfort working in Scrum or Kanban.
Experience:3+ years
Skills:CollaborationAgile deliveryIncident communicationContinuous improvementProduction troubleshooting
Certifications:Salesforce Certified AdministratorSalesforce Platform Administrator IISalesforce Certified Sales Cloud ConsultantSalesforce Certified Service Cloud Consultant
Tech Stack:SalesforceSales CloudService CloudFlowWorkflow RulesProcess BuilderApproval processesSales EngagementEinstein SalesAgentforceAgentforce SalesService ConsoleOmni-ChannelEnhanced Omni-ChannelKnowledgeEntitlementsSLAsLightning OutlookLightning SyncSalesforce Lightning

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Bounteous
Bounteous is a digital experience consultancy that designs, builds, and optimizes digital products, platforms, and customer experiences for enterprise brands across marketing, commerce, and analytics.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Chicago, United States
Founded: 2003
WebsiteLinkedIn