Sr. Sales Associate

Tapestry
Kuala Lumpur
Workplace: OnsiteFull timeFunction: SalesExperience: 1+ yearsSkills: ["Clienteling","Sales planning","Adaptability","Professionalism","Team collaboration"]

Deliver an elevated, personalized shopping experience as a front-line ambassador for the Coach brand. Meet personal and store sales goals while building lasting client relationships through styling, product expertise, and tailored recommendations. Use mobile POS, clienteling tools, and social selling (including short-form video) to capture data and encourage repeat purchases. Support daily store operations, including cash wrap, inventory processing, replenishment, and visual merchandising.

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FursaFursa
Tapestry
Tapestry
2 months ago

Sr. Sales Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Deliver an elevated, personalized shopping experience as a front-line ambassador for the Coach brand. Meet personal and store sales goals while building lasting client relationships through styling, product expertise, and tailored recommendations. Use mobile POS, clienteling tools, and social selling (including short-form video) to capture data and encourage repeat purchases. Support daily store operations, including cash wrap, inventory processing, replenishment, and visual merchandising.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Represent Coach as a brand ambassador and follow Coach Guide to Style and Service standards.
  • •Build lasting client relationships using personalized styling, product expertise, and fashion advice.
  • •Drive sales through cross-selling, upselling, and tailored recommendations, meeting individual and team KPIs.
  • •Use mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture data and encourage repeat purchases.
  • •Complete daily store operations including cash wrap, inventory processing/replenishment, visual merchandising, and efficient transaction processing (purchases, returns, exchanges, online pickups).

Key Requirements

  • •1+ years of sales experience (luxury retail preferred), with knowledge of fashion trends and competitors.
  • •Experience operating POS and basic computer proficiency (iPad/laptop, Mobile POS), including using walkie-talkies and reading price/release sheets.
  • •Ability to work at a fast pace and perform physical tasks (lift 25 lb regularly; up to 50 lb occasionally; climb, bend, kneel, and maneuver the sales floor and stockroom).
  • •Strong English proficiency.
  • •Luxury retail background and social media savvy, including experience with live-stream shopping/video demos and clienteling/data acquisition (preferred).
Experience:1+ yearsLuxury retailFashion retailSocial mediaOmni-channel retail
Skills:ClientelingSales planningAdaptabilityProfessionalismTeam collaboration
Languages:English
Tech Stack:POSMobile POSIPadLaptopClienteling toolsSocial sellingShort-form videoLive-stream shopping

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
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Glassdoor: 3.7
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