Manager, Collections - Hang Seng Bank (HK) (Mongkok, Kowloon, HK)

HSBC
Hong Kong
Full timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Interpersonal skills","Project management","Ownership","Customer service mindset"]

Lead and coordinate credit collections service delivery, including offshoring migrations, process reviews, and improvements to systems and manpower. Oversee offshore China calling operations and ensure SLA/KPI performance, productivity, and effective queue management. Monitor compliance, conduct risk, and ensure alignment with regulatory and data/privacy requirements. Recommend collections strategy and manage legal actions via external solicitors, while liaising on bankruptcy-related matters and developing the team.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
HSBC
HSBC
18 hours ago

Manager, Collections - Hang Seng Bank (HK) (Mongkok, Kowloon, HK)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead and coordinate credit collections service delivery, including offshoring migrations, process reviews, and improvements to systems and manpower. Oversee offshore China calling operations and ensure SLA/KPI performance, productivity, and effective queue management. Monitor compliance, conduct risk, and ensure alignment with regulatory and data/privacy requirements. Recommend collections strategy and manage legal actions via external solicitors, while liaising on bankruptcy-related matters and developing the team.
Location: Hong Kong
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead, plan, and coordinate projects to ensure smooth delivery of credit collection services, including offshoring migrations and process reviews
  • •Provide day-to-day oversight and performance management for offshore calling operations, including productivity, quality, dialler/call allocation, queue management, and SLA/KPI adherence
  • •Monitor compliance and conduct risk across offshore calling activities and promptly escalate and remediate issues
  • •Recommend credit policies and collections strategy based on market conditions, portfolio trends, and customer behavior
  • •Initiate and manage legal proceedings by instructing external solicitors/counsel, handle third-party law firms, and liaise on bankruptcy-related matters

Key Requirements

  • •University degree in a related discipline or other relevant qualifications
  • •Minimum 5 years of managerial experience in credit risk or complaint handling and project management for retail banking products
  • •Good understanding of portfolio management techniques, including analytics
  • •Strong interpersonal and leadership skills
  • •Proficiency in English and Chinese (fluency in Putonghua is an advantage)
Experience:5+ years
Education:Bachelor's
Skills:LeadershipInterpersonal skillsProject managementOwnershipCustomer service mindset
Languages:EnglishChinesePutonghua

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn