信用卡客服中心顧客服務專員 / 副理 (Taipei, Taipei City, TW, 11561)

HSBC
Taipei
Workplace: OnsiteFull timeFunction: Data Science & Machine LearningEducation: bachelorsSkills: ["Service-minded","Communication","High efficiency","Stress tolerance","Empathy"]

Handle inbound credit card customer calls, resolve customer questions, maintain customer information, and process service requests including retention/cancellation-stop cases. Support customers with general inquiries and complaint handling, using feedback to drive improvements. Conduct sales during calls by promoting credit card sign-ups and card usage installment offers, meeting performance targets, and refer relevant banking products to other sales channels. Participate in training and rotate schedules as needed.

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FursaFursa
HSBC
HSBC
1 day ago

信用卡客服中心顧客服務專員 / 副理 (Taipei, Taipei City, TW, 11561)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 54 minutes agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Handle inbound credit card customer calls, resolve customer questions, maintain customer information, and process service requests including retention/cancellation-stop cases. Support customers with general inquiries and complaint handling, using feedback to drive improvements. Conduct sales during calls by promoting credit card sign-ups and card usage installment offers, meeting performance targets, and refer relevant banking products to other sales channels. Participate in training and rotate schedules as needed.
Location: Taipei
Workplace: Onsite
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Mid level

Key Responsibilities

  • •接聽信用卡客戶電話，解決問題並提供多元化服務
  • •處理信用卡客戶一般查詢、資料維護，以及慰留停卡等需求並推廣辦卡／刷卡促銷活動
  • •處理客戶抱怨並汲取客戶回饋以利改進
  • •透過與客戶電話互動主動銷售銀行相關產品，並達到業績目標
  • •轉介房貸／保險／開戶等銀行產品給其他銷售管道並配合輪班

Key Requirements

  • •专科或大學以上畢業
  • •可接受輪班（含星期六、星期日）
  • •具備信用卡客服或其他客戶服務專員經驗
  • •具備基本英語聽／說溝通能力，流利的英語更佳
  • •具備服務熱忱及良好的溝通技巧
Experience:Customer support
Education:Bachelor's
Skills:Service-mindedCommunicationHigh efficiencyStress toleranceEmpathy
Languages:EnglishTaiwanese

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn