Sr Principal Technical Support Engineer (Advanced Process Control Experience)

AspenTech
Houston
Full timeFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: bachelorsSkills: ["Innovative thinking","Initiative","Proactive learning mindset","Communication","Presentation","Coaching","Collaboration","Customer-first mindset","Ethical standards","Ability to manage multiple priorities"]

Collaborate with customers to troubleshoot complex issues and provide expert guidance for AspenTech Advanced Process Control software (including Aspen DMC3 and Aspen GDOT). Deliver intermediate/advanced training and develop release-focused training materials. Lead cross-functional escalation to drive resolution, perform pre-sales consultations to uncover customer/prospect needs, and serve as a subject matter expert for pre-release testing. Coach teammates and support deployments, account health checks, and technical content creation.

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FursaFursa
AspenTech
AspenTech
2 hours ago

Sr Principal Technical Support Engineer (Advanced Process Control Experience)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Collaborate with customers to troubleshoot complex issues and provide expert guidance for AspenTech Advanced Process Control software (including Aspen DMC3 and Aspen GDOT). Deliver intermediate/advanced training and develop release-focused training materials. Lead cross-functional escalation to drive resolution, perform pre-sales consultations to uncover customer/prospect needs, and serve as a subject matter expert for pre-release testing. Coach teammates and support deployments, account health checks, and technical content creation.
Location: Houston
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Collaborate with customers to resolve technical issues for AspenTech APC software and provide expert guidance.
  • •Troubleshoot and resolve complex technical/engineering problems, tracking work in a CRM system.
  • •Escalate customer issues and drive cross-functional resolution within AspenTech.
  • •Deliver high-quality intermediate/advanced training and develop customer-focused training materials for new releases/applications.
  • •Conduct pre-sales consultations to identify prospect business problems and articulate AspenTech products as solutions.
Travel: Medium travel

Key Requirements

  • •Bachelor’s or master’s degree in chemical engineering, Electrical/Electronic Engineering, or a closely related discipline.
  • •Minimum of 5+ years of relevant experience in process industries such as refining, chemicals, pharmaceuticals, or manufacturing.
  • •Advanced knowledge of process control concepts, including closed-loop control systems (DCS, PID, computer-based control).
  • •Hands-on experience supporting real-world plant/manufacturing/industrial environments.
  • •Strong communication skills to explain complex technical concepts to technical and non-technical audiences.
Experience:5+ yearsProcess industriesManufacturingChemical engineeringPharmaceuticalsRefining
Education:Bachelor's in Chemical engineering, Electrical/Electronic Engineering, or closely related discipline
Skills:Innovative thinkingInitiativeProactive learning mindsetCommunicationPresentationCoachingCollaborationCustomer-first mindsetEthical standardsAbility to manage multiple priorities
Tech Stack:Aspen DMC3Aspen GDOTCRMCRM systemDCSPIDControl TheoryOPC DAOPC UAMESNetworkingCybersecurityVirtualizedOn-premisesEdge deployments

Company Brief

AspenTech
Provides software and AI-driven solutions for process industries to optimize asset performance, engineering, and operations. Helps energy, chemicals, and manufacturing companies improve efficiency, reliability, and sustainability.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bedford, United States
Founded: 1981
WebsiteLinkedIn