Operations Specialist

BTSE
Kuala Lumpur
Workplace: HybridFull timeFunction: Business OperationsEducation: bachelorsSkills: ["Bilingual","Communication","Problem-solving","Analytical thinking","Teamwork"]

Mandarin-speaking operations specialist supporting onboarding and KYC processes, monitoring customer-related issues, and collaborating across internal teams in a fintech/crypto environment. You’ll help create and maintain internal resources, provide operational support, and contribute to process improvements while working in a hybrid role based in Kuala Lumpur.

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FursaFursa
BTSE
BTSE
1 year ago

Operations Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Mandarin-speaking operations specialist supporting onboarding and KYC processes, monitoring customer-related issues, and collaborating across internal teams in a fintech/crypto environment. You’ll help create and maintain internal resources, provide operational support, and contribute to process improvements while working in a hybrid role based in Kuala Lumpur.
Location: Kuala Lumpur
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations

Key Responsibilities

  • •Support onboarding and identity verification (KYC) processes for new and existing clients by working closely with internal teams and systems.
  • •Monitor and analyze customer-related issues and trends to identify process improvements and operational gaps.
  • •Collaborate with internal departments to ensure efficient handling of platform-related inquiries or operational needs.
  • •Assist in the creation and maintenance of internal resources such as FAQs, SOPs, and knowledge base articles for new and existing platform features.
  • •Provide operational support and perform other tasks as assigned by the Supervisor.

Key Requirements

  • •Mandarin and English fluency (verbal and written)
  • •Strong interpersonal, proactive mindset, and professional attitude
  • •Ability to think independently, solve problems, and suggest service improvements
  • •Strong numerical aptitude and analytical thinking
  • •Bachelor's degree or equivalent qualification is a plus
Experience:FintechCryptocurrency
Education:Bachelor's
Skills:BilingualCommunicationProblem-solvingAnalytical thinkingTeamwork
Languages:MandarinEnglish

Company Brief

BTSE
BTSE operates a cryptocurrency exchange and digital asset trading platform offering spot, futures, margin trading, and institutional custody solutions, focused on liquidity, security, and a broad range of crypto and fiat trading pairs for retail and institutional clients.
Industry: Trading Platforms
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Founded: 2018
WebsiteLinkedIn